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Preliminary info

  • PRELIMINARY INFO
    • Are there any special rules for pregnant women?

      Flying is problem-free for women with uncomplicated pregnancies. All the same, we recommend pregnant women check in advance with their doctor about flying.

      Until the end of the 36th week of pregnancy or up to 4 weeks before the due date, pregnant women with complication-free pregnancies can fly Air Dolomiti without a medical certificate.

      From the 28th week of pregnancy, however, we recommend bringing a recent medical certificate containing: 
      •    confirmation that the pregnancy is complication-free
      •    the expected due date
      •    the doctor must expressly state the patient’s pregnancy does not prevent her flying

      In the event of twins or multiple pregnancies it is possible to fly until the end of the 28th week.

       

    • How can I ask for any special assistance?

      Contact the Air Dolomiti Sales Center when making your reservation to request the assistance suited to your needs at least 48 hours before departure. Requests for special assistance include:
      • arranging for assistance at the airport when embarking, disembarking and/or in transit
      •  bringing your own wheelchair (manual or electric) and/or using the wheelchair in the cabin 
      • bringing special medical equipment
      • bringing an assistance dog into the cabin 

      Once on board, passengers with limited mobility will be seated by personnel where the crew’s instructions can be seen and heard for the entire duration of the flight.

       

      Please contact Air Dolomiti Sales Center with any requests to travel with passenger mobility aids, which must be notified at the time of booking and/or checked for compatibility.

    • Can I carry my pets in the cabin?

      You can carry small dogs and cats in Economy Class and Business Class in a suitable carrier (waterproof, bite-proof) up to a maximum size of 55x40x23 cm. Your pet must be able to stand up and lie down comfortably. 

      Total weight of pet + travel bag or pet carrier must not exceed 8 kg (18 lb). 
      The pet carrier must be placed under the seat in front of you. Pets must remain in the pet carrier or travel bag at all times. 

      Only one pet carrier is allowed per passenger.

      Reservations must be made by phone at least 48 hours in advance.
      Please note: only a limited number of pet carriers can be accommodated in the cabin (max 3 each flight).​

      The passenger is responsible for all documentation required for pet transport. 
       
      Charge per flight
      -           Domestic flights (within Italy or within Germany): EUR 35
      -           Flights within Europe (e.g.: Verona-Munich): EUR 50  

    • What about pets in the hold?

      Your pet can travel with you when you fly with Air Dolomiti.
      In the cargo hold we can carry:
      •    Dogs
      •    Cats
      •    Rabbits
      •    Hares

      Always let the Airline know if you wish to bring your pet at least 48 hours in advance. The pet transport service must be included in your airline reservation and, if other airlines are on your itinerary, make sure they will accept your pet by checking in advance.

      ATTENTION: starting from September 15th 2017 all Lufthansa, Swiss and Austrian flights transiting at Munich Airport won’t be accepting pets in the hold
      (restriction not applied on passenger travelling to/ from the United States accompanied by “Emotional Dogs”)

      Your pet will travel in the aircraft hold, in a ventilated area, in a pet carrier that complies with current IATA regulations.  In addition to the type of pet, Air Dolomiti needs to know the three measurements of the pet carrier in centimetres and the total weight, including the pet, in kilos. The pet carrier must not exceed the following: L 100 x W 65 x H 70 cm.

      • The size of the carrier must allow your pet to stand upright, turn around and lie down comfortably.  
      • Make sure the pet carrier is leak-proof and lined with absorbent material such as newspapers, cardboard or blankets. 
      • The pet carrier must be escape-proof. We recommend sturdy plastic or wooden containers made of non-harmful and non-toxic materials. Wire-mesh cages are not permitted.
      • To prevent harm to your pet, the interior of the pet carrier must have no sharp corners, edges or nails. 
      • If the pet carrier has wheels, they must be removed.  
      • Food and water bowls (empty) must be fixed inside the carrier or to it. They must be made of non-harmful, non-toxic materials. 
      • Pet carriers must have ventilation holes on all four sides.  
      • The leash should not be placed inside the pet carrier, but tied to or fastened on top of it. The leash may also be kept in your hand luggage.  

      If you intend to fly with your pet, please inform the Airline well in advance, because the number of animals allowed in the hold is limited (max 2 each flight).​
      The passenger is responsible for providing all documentation necessary for pet transport. 
       
      Dog breeds classified as potentially aggressive can only be carried in special dog carriers. Puppies between 3 and 6 months of age are excluded. 

      The following breeds and crossbreeds are classified as potentially aggressive:
      • American Pit Bull Terrier 
      • American Staffordshire Terrier 
      • Staffordshire Bullterrier 
      • Bullterrier (Miniature Bullterriers are not considered aggressive) 
      • American Bulldog 
      • Dogo Argentino (Argentine Mastiff) 
      • Karabash (Kangal Dog, Anatolian Shepherd) 
      • Caucasian Shepherd 
      • Rottweiler

      Snub or pug-nosed dog breeds are particularly sensitive to temperature and stress. For this reason, we recommend you do not fly with them if the temperature at the departure, stopover or destination airport is particularly high. 
      Breeds at risk include: 
      • Boston Terrier 
      • Boxer 
      • Bulldog (all breeds except the American Bulldog) 
      • Chow Chow 
      • Brussels Griffon
      • Japanese Chin 
      • English Toy Spaniel (King Charles Spaniel) 
      • Pug 
      • Pekinese 
      • Shi Tzu 

      Charge per flight
      For pet carriers up to: 60X45X40 cm
      -           Domestic flights (within Italy or within Germany): EUR 70
      -           Flights within Europe (e.g.: Verona-Munich): EUR 100
       
      For pet carriers up to: 80X55X55 cm or 100X65X70 cm
      -           Domestic flights (within Italy or within Germany): EUR 150
      -           Flights within Europe (e.g.: Verona-Munich): EUR 200

    • Does Air Dolomiti accept guide and assistance dogs on board?

      Assistance dogs for those with hearing or visual impairments or other recognized needs for passengers with reduced mobility are carried free of charge.
      The service must be requested when making the reservation. It is not necessary for the dog to be kept in a pet carrier during the flight, but a leash and muzzle are recommended. During take-off, landing and in the instance of turbulence, the animal must be fitted with a suitable safety harness (this must be provided by the owner) to allow the dog to safely remain next to the passenger accompanying it.
      Since the number of animals that can be carried in the cabin is limited, please notify us promptly if you will be travelling with an assistance dog.
      Please note that some countries have special provisions for the entry of animals. You are therefore advised to make inquiries well in advance.

      Air Dolomiti does not carry Emotional Support Dogs.

    • What are the rights of persons with reduced mobility when travelling by air?

      On July 26th 2008 the EC Regulation No. 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air has become effective.
      The purpose of the regulation is to assure

      "[...] the protection of and provision of assistance to disabled persons and persons with reduced mobility travelling by air, both to protect them against discrimination and to ensure that they receive assistance." (art. 1).

      For more information download the EC Regulation No. 1107/2006.The provisions of the Regulation cover all the services required to facilitate all activities involved in departure, transit and arrival at destination. 
       
      To benefit from the assistance services, passengers must notify the carrier or travel agent concerned of the services required at least 48 hours before the published time of departure. 

      See the assistance provided by airport management.
      See the assistance provided by carriers.

      Today’s airports offer facilities for passengers with reduced mobility. Information on the assistance available is generally found on the website of the airport concerned. You may also request information directly from the airport administration.

    • Is an airline ticket valid in lieu of a receipt for claiming tax relief for expenses?

      Yes, in Italy airline tickets are held to be the equivalent of a receipt and as such fully comply with requirement to issue documentation recording payment received for services. This point was clarified in the Italian Revenue Agency’s Act No.349/E issued 28/11/2007.

    • Can children fly unaccompanied?

      Children aged between 5 and 11 years can only fly unescorted if they use the compulsory UMNR service or if they are travelling with a passenger at least 12 years old.
       
      For Italian minors departing from Italian airports, these provisions are extended for a further two years; hence minors aged between 5 and 13 years can only fly unescorted if they use the compulsory UMNR service or travel with a passenger aged at least 14.
       
      The UMNR service is not compulsory but optional for all minors between the ages of 12 (14 for Italian minors) and 17. 
      All minors with Italian citizenship who use the UMNR service must be in possession of a "Dichiarazione di Affido" (delegation) entrusting them to the Airline. This document must be requested from an Italian police station (not available from the airport police office); if the minor lives outside Italy, the document can be issued by an Italian embassy or consulate. The delegation is not required for domestic flights (for example charter flights Verona-Cagliari).
       
      To apply for the UMNR service, please contact the airline’s Sales Center or the travel agency that made the reservation, providing the full details of the person accompanying the minor to the airport on departure and the person who will be waiting at the airport on arrival (name, surname, address, telephone number, degree of kinship).

      Once on board, unaccompanied minors will be seated where the crew’s instructions can be seen and heard for the entire duration of the flight.

      The UMNR service has an additional charge:

      DESTINATION CHARGE
      Domestic flights (within Italy) € 40,00
      European flights (within Europe) € 60,00
      Intercontinental Flights € 100,00

      If siblings with the same surname and residence travel unescorted together, the service charge is applied only once.
       

    • Can I make a name change after I have booked?

      Name changes are not allowed.
      In case of wrong typing, the amendment in the name/surname of the passenger is possible up to a maximum of 3 letters.
      Please note that the above mentioned amendment is not allowed in case the change involves a different gender of the passenger (male/female)
      Examples:
        wrong ROSSI/MARIO MR -> right ROSSI/MARIA MRS -> NOT ALLOWED
        wrong ROSSI/MARIO MR -> right ROSSI/MARINO -> ALLOWED

      Passengers are kindly requested to notify any misspelling and possible adjustments calling our Sales Center office at the number +390452886140 within 2 working days before departure.

       

    • Can I choose and reserve my seat in advance?

      The seat reservation is free of charge for reservations made until 31st January 2017.
      For confirmed reservations starting from 1st February 2017 (no waiting list bookings) you can book seats paying a small surcharge.
      Air Dolomiti passengers can choose and reserve seats up to 52 hours before departure. 

      NEW: it is now possible, for Air Dolomiti flights, to reserve preferred seats in advance directly when booking your flight online or in a second step through the "Manage booking" section.

      Economy Class passengers can reserve seats in advance on all flights operated by Air Dolomiti under the following conditions:

      LIGHT FARE - PLUS FARE PRICE
      Seat Reservation
      (SEAT automated pricing)
      € 10,00
      Exit row seat (extra legroom seat)
      (SEAT automated pricing)
      € 25,00

      The seat reservation is free of charge for passengers in Business Class (EMOTION fare).


      Seats in emergency exit rows
      For passengers who wish to reserve seats located in the emergency exit rows, the following conditions apply:

      -you are at least 12 years old
      -you are in a position to perform the required duties without the assistance of a flight attendant, parent or other relative
      -you are willing to assist in the unlikely event of an emergency
      -you are able to read and understand instructions, and comply with crew instructions in the event of an emergency
      -you are not travelling with someone who will be dependent on your assistance in an emergency
      -you do not have a condition or responsibility that might restrict your ability to perform these duties or could lead you to suffer physical injury or harm in the performance of these duties
      -you speak good Italian or English
      -you are not travelling with a pet in the cabin.

      Pregnant women are not eligible for seats in an emergency exit row.

      For safety reasons, Air Dolomiti is entitled to allocate another seat before departure to passengers who cannot satisfy these requirements. If you do not meet the above-listed conditions for a seat in an emergency exit row, paid-for seat reservations cannot be refunded.
      Please also note that any carry-on baggage you have must be stowed in the overhead lockers because during take-off and landing no objects must be in the seating area or under the seats of an emergency exit row.

      Choose your seat free of charge during check-in
      All the seats which are still available can, of course, still be selected free of charge as soon as check-in for the flight in question opens – usually this is from 23 hours before departure. Please note, however, that by this time the choice of seats may be limited.

      Adding or changing a seat after booking your flight
      You can book or change your seat reservation contacting Air Dolomiti Sales Center (+390452886140 Available Monday-Friday 8:30 am - 8:00 pm; Saturday-Sunday 9:00 am - 5:00 pm Except public holidays).
      Please note that changes are only possible on seats with the same or lower price and already paid charges will not be refunded.

      Operationally necessary seat changes
      If Air Dolomiti has to change your seat reservation, for example because of a last-minute change to the aircraft type deployed, Air Dolomiti will do its best to reserve a new, equivalent seat for you automatically. In these cases priority is firstly given to passengers who are travelling together, such as families, so that they can still sit next to each other. After that, there is the allocation of seats with more legroom in the emergency exit rows and of aisle and window seats. If it is not possible to allocate you a new seat equivalent to your original, then you are entitled to a refund of the amount you paid for your seat reservation. Please contact Air Dolomiti Sales Center to arrange this. Where seat changes have to be made for operationally necessary reasons, you unfortunately have no legal right to a certain seat, only to the category, such as an aisle or window seat.
      If you receive an upgrade from Air Dolomiti for operational reasons or as a gesture of goodwill, paid-for seat reservations cannot be refunded.

      Ticket rebookings and refunds
      You can change or cancel your airline ticket with an existing seat reservation contacting Air Dolomiti Sales Center.

      If you have paid a fee for the seat reservation on the flight that you wish to change, Air Dolomiti will automatically try to book you an equivalent seat on your new flight. Please note that amounts already paid for seat reservations cannot be refunded if there are no seats or no equivalent seats available for reservation on the changed flight.

      Should you wish to cancel your journey, paid-for seat reservations will automatically be taken into account and refunded according to the standard terms and conditions where applicable.

      Paid-for seat reservations cannot be refunded if:
      -  you change your seat, but the new seat is cheaper than the one you originally booked or is free of charge;
      - you rebook your flight, but there are no longer equivalent seats available on the new flight; seat reservations on the new flight are free of charge;
      - you change your flight and in the process change the routing (no guarantee of equivalent seating).

       

       

       

    • Can I carry my personal wheelchair?

      Please contact us at the time of booking your flight if you wish to travel with your own wheelchair. This can be embarked directly at the check-in counter on the day of the flight, tagged and stored in the hold. Carriage is free of charge. Personal wheelchairs must fold flat; chairs powered by a liquid battery will not be accepted. The maximum size of wheelchair allowed is: 120 x 101 x 71 cm, and the weight must not exceed 80 kg.

      If necessary, we can provide free assistance to go from the check-in desk to the aircraft steps, to climb the aircraft steps or to reach a seat in the cabin. The wheelchair will be provided by the airport.    

       

    • When shall I complete a medical assistance form?

      For some illnesses or disabilities (such as heart or lung conditions, strokes, etc.), injuries from accidents or chronic pain, fitness for air travel must be assessed by the Air Dolomiti Medical Service.
      If there are doubts as to whether it is safe for you to fly, you or your doctor must apply in advance for an Air Dolomiti health assessment. A decision must be taken at least 48 hours before departure.
       
      In such cases, please download our medical assistance form, complete it and email it to the airline physician: 
      Dr Alessandro Olivieri 
      Email: olivieri.dott@gmail.com

      For more information, please contact our Sales Center at +39 0452886140 (Mon.-Fri. 08.30 to 20.00 and Sat./Sun. 09.00 to 17.00 – Public holidays: closed). 


      PLEASE NOTE: oxygen cylinders and tanks for medical purposes are not allowed on Air Dolomiti flights and this service is not provided by the airline.
      POC (portable oxygen concentrators) may be used on board, prior to notice being given via our medical assistance form.
      These devices may be rented, although the cost must be defrayed by the passenger.

       

  • CHECK-IN
  • BAGGAGE
  • AT THE AIRPORT
  • IN FLIGHT