FAQ Advance Seat Reservation

• During the online booking flow: Select your preferred seat directly from the seat map.
• After booking, via "Manage Booking": If you already have a booking, simply log in to Manage Booking using your surname and booking code. Under the Additional Services section, you can select and pay for your preferred seat. Please Note: the additional services are only available for flights operated by Air Dolomiti and are not refundable.
• Via Customer Service: Contact Air Dolomiti Customer Service (+39 045 2886140; from Germany +49 089 97580497; available Monday–Friday 8:30 am – 8:00 pm, Saturday–Sunday 9:00 am – 5:00 pm, excluding public holidays).

Seat selection during check-in

 

Adding or changing a seat after booking your flight

You can book or change your seat reservation contacting Air Dolomiti Customer Service (+390452886140; from Germany +49 089 97580497 Available Monday-Friday 8:30 am - 8:00 pm; Saturday-Sunday 9:00 am - 5:00 pm Except public holidays). Through the "Manage your booking" area the booking is possible up to 52 hours before departure.

Please note that changes are only possible on seats with the same or lower price and already paid charges will not be refunded.

Please note that a confirmed advance seat reservation does not give you a legal right to a particular seat on board the aircraft (e.g. seat 3A) but only to the selected category (e.g. aisle, window, seat with more legroom).

 

Operationally necessary seat changes

If Air Dolomiti has to change your seat reservation, for example because of a last-minute change to the aircraft type deployed, Air Dolomiti will do its best to reserve a new, equivalent seat for you automatically. In these cases priority is firstly given to passengers who are travelling together, such as families, so that they can still sit next to each other. After that, there is the allocation of seats with more legroom in the emergency exit rows and of aisle and window seats. If it is not possible to allocate you a new seat equivalent to your original, then you are entitled to a refund of the amount you paid for your seat reservation. Please contact Air Dolomiti Customer Service to arrange this. Where seat changes have to be made for operationally necessary reasons, you unfortunately have no legal right to a certain seat, only to the category, such as an aisle or window seat.
If you receive an upgrade from Air Dolomiti for operational reasons or as a gesture of goodwill, paid-for seat reservations cannot be refunded.

 

Ticket rebookings and refunds

You can change or cancel your airline ticket with an existing seat reservation contacting Air Dolomiti Customer Service.

If you have paid a fee for the seat reservation on the flight that you wish to change, Air Dolomiti will automatically try to book you an equivalent seat on your new flight. Please note that amounts already paid for seat reservations cannot be refunded if there are no seats or no equivalent seats available for reservation on the changed flight.

Should you wish to cancel your journey, paid-for seat reservations will automatically be taken into account and refunded according to the standard terms and conditions where applicable.

Paid-for seat reservations cannot be refunded if:

• you change your seat, but the new seat is cheaper than the one you originally booked or is free of charge;
• you rebook your flight, but there are no longer equivalent seats available on the new flight; seat reservations on the new flight are free of charge;
• you change your flight and in the process change the routing (no guarantee of equivalent seating).

 

Moreover, pregnant women are not eligible for seats in an emergency exit row.

For safety reasons, Air Dolomiti is entitled to allocate another seat before departure to passengers who cannot satisfy these requirements. If you do not meet the above-listed conditions for a seat in an emergency exit row, paid-for seat reservations cannot be refunded.

Please also note that any carry-on baggage you have must be stowed in the overhead lockers because during take-off and landing no objects must be in the seating area or under the seats of an emergency exit row.