Assistance for persons with disabilities or reduced mobility

If you are a passenger with disabilities or with reduced mobility, you can request your assistance when booking your flight or at a later stage by calling our Sales Center on 0039 045 2886140 or by sending an email to: [email protected] no later than 48 hours before your flight's departure

The prior request for assistance submitted to the carrier with whom you are travelling is intended to allow the airline to verify the type of passenger it will need to transport (to ensure their safety) and to monitor the availability of seats on board the specific flight, reserved for use for disabled passengers or passengers with reduced mobility, which under Community regulations may not exceed a set number that varies according to the type and configuration of the aircraft.

This service is available from Monday to Friday from 8.30 to 20.00 CET (Central European Time) and on Saturdays and Sundays from 9.00 to 17.00 CET (excluding holidays)*.

Alternatively, fill out the form available here, providing your details and specifying your request. Our Sales Center will get back to you as soon as possible.


* Outside of these timeslots, you can send an email, which will be processed by one of our operators during the times indicated above.

Young disabled woman on wheelchair with her companion smile in an airport looking out.