If you are a passenger with disabilities or with reduced mobility, you can request your assistance when booking your flight or at a later stage by calling our Sales Center on 0039 045 2886140 or by sending an email to: no later than 48 hours before your flight's departure

This service is available from Monday to Friday from 8.30 to 20.00 CET (Central European Time) and on Saturdays and Sundays from 9.00 to 17.00 CET (excluding holidays)*.

Alternatively, fill out the form available here, providing your details and specifying your request. Our Sales Center will get back to you as soon as possible.


* Outside of these timeslots, you can send an email, which will be processed by one of our operators during the times indicated above.

Assistance for persons with disabilities or with reduced mobility

Passenger Rights and Responsibilities

Booking and seating allocation - Accompanying person

Health documentation and fitness to fly

Online check-in

Wheelchairs, scooters and other mobility aids

Maximum dimensions of wheelchairs

Recognized assistance dogs and emotional support animals

Stretcher transport

Oxygen for medical use

Restriction on medical devices

Assistance on board

Prevention of refusal of carriage

Complaint procedure

Regulation (EC) No 1107/2006