Assistance for persons with disabilities or reduced mobility

If you are a passenger with disabilities or with reduced mobility, you can request your assistance when booking your flight or at a later stage by calling our Sales Center on 0039 045 2886140 or by sending an email to: [email protected] no later than 48 hours before your flight's departure.

The prior request for assistance submitted to the carrier with whom you are travelling is intended to allow the airline to verify the type of passenger it will need to transport (to ensure their safety) and to monitor the availability of seats on board the specific flight, reserved for use for disabled passengers or passengers with reduced mobility, which under Community regulations may not exceed a set number that varies according to the type and configuration of the aircraft.

This service is available from Monday to Friday from 8.30 to 20.00 CET (Central European Time) and on Saturdays and Sundays from 9.00 to 17.00 CET (excluding holidays)*.

Alternatively, fill out the form available here, providing your details and specifying your request. Our Sales Center will get back to you as soon as possible.

* Outside of these timeslots, you can send an email, which will be processed by one of our operators during the times indicated above.

To guarantee a service tailored to your requirements, the request for assistance for passengers with disabilities or with reduced mobility must be notified to Air Dolomiti during the flight booking process or at a later stage, but no later than 48 hours before your flight's departure.

Whether at booking or later, it is important to specify to our Sales Centre the type of assistance required, as described below. For those with multiple disabilities, more than one type of assistance may be requested.

•WHEELCHAIR ASSISTANCE TO AND FROM THE AIRCRAFT
Passenger who can walk independently inside the aircraft as well as descend and ascend stairs but needs a wheelchair or other means of transport for long distances inside the terminal.
•WHEELCHAIR ASSISTANCE TO AND FROM THE AIRCRAFT AND WITH STAIRS
Passenger who can walk independently inside the aircraft but cannot descend or ascend stairs and needs a wheelchair or any other means of transport for long distances inside the terminal.
•WHEELCHAIR ASSISTANCE FOR PASSENGER TRAVELLING WITH OWN MOBILITY AID
Passenger who travels with his/her own wheelchair and may require assistance in the terminal as well as during all phases of boarding and disembarkation of the flight.
•HEARING ASSISTANCE
Passenger with partial or total loss of hearing who requires communication assistance in the terminal and on the plane.
•VISION ASSISTANCE
Passenger who is blind or low vision who requires assistance with wayfinding and communication in the terminal and on the plane.
•INTELLECTUAL/DEVELOPMENTAL DISABILITY ASSISTANCE
Passenger with cognitive, intellectual, or developmental disability who requires assistance in the terminal and on the plane.
•PASSENGER OF LARGER SIZE
If you think that your seat in economy class is not sufficient for your comfort, you can consider purchasing a higher class of service (if available) or an additional free adjacent seat by contacting our Sales Center when you make your booking.

You can request the above types of assistance when booking your flight or at a later stage by contacting the Air Dolomiti Sales Center and in any case no later than 48 hours before your flight's departure.

If you have booked your trip through a travel agency and you need to request any of the above-mentioned assistances, you will need to contact that agency.

Be reminded that such requests should be made in order to:
- arrange for assistance at the airport during boarding, de-boarding and/or transit
- carry your own wheelchair (manual or electric)
- carry special medical equipment
- carry a service dog in the cabin

Once on board, the assisted passenger will be accompanied to his/her allocated seat from where the crew safety briefings or any in flight announcement will be visible or audible during the course of the flight. For safety reasons, emergency exit seats are not available to passengers requiring assistance.

When booking your flight, please contact our Sales Center if you need to travel with a wheelchair, whatever the type, or any other mobility aid: this must be registered directly at the check-in on the day of the flight, to then be loaded in the hold or delivered directly plane side when boarding. You can transport up to two mobility aids (e.g., wheelchair and walker) free of charge.

Depending on the assistance requested and if, in the absence of a wheelchair, once at the airport the airport manager can pick you up from the various meeting points located in the terminal and accompany you to the check-in area, or from the check-in area directly to the aircraft stairs, or help you climb the aircraft stairs or accompany you to your cabin seat. For more information, please consult the website of the European departure airport.

Although Air Dolomiti does its best to ensure that mobility aids are transported safely, certain factors may prevent them from being transported. For full details and possible limitations, please identify below the type of wheelchair you need to be transported.

Manual wheelchair:
Personal wheelchairs can be transported even if not completely foldable. Your manual wheelchair will be collected at the check-in counter or after your accommodation on board to be transported in the aircraft hold.

Wheelchairs and mobility aids powered by unsealed batteries (spillable):
Not accepted on Air Dolomiti flights.

Wheelchair and mobility aids powered by sealed batteries (non-spillable):
If the wheelchair or mobility aid is battery-operated, we would ask you to find out what type of battery is used and to request transport authorization from our Sales Center, either at the time of booking or at the latest within 48 hours of departure. In fact, the transport conditions will vary depending on the type of battery used. The specification sheet on the mobility aid may be requested.

Please fill out the form below. Based on the information you provide, we will check if your type of battery is transportable.

Request to transport your battery-powered wheelchair

Wheelchairs and mobility aids powered by lithium-ion batteries
These devices can only be transported if they meet the following conditions:
• The batteries used must be tested (UN Manual of Tests and Criteria, Part III, subsection 38.3.)
• If the mobility aid has been specifically designed to allow the removal of the battery(ies), the user must remove it/them according to the manufacturer's instructions. The removed battery must not exceed 300 Wh.

In the case of devices with multiple batteries (removed and/or spare), the following can be transported in the cabin:

a maximum of two (2) batteries, neither of which exceeding 300 Wh (including the spare battery)
a maximum of four (4) batteries, none of which exceeding 160 Wh (including max. 2 spare batteries)

Both the removed and spare batteries may only be transported in the passenger cabin, inside a protective case.

To prevent the accidental operation of the mobility aid during transport, turn off the device and remove the key (if provided), remove the battery’s electrical connections and lock the panel.

If the mobility aid does not meet the safety requirements, it may not be allowed on board. Therefore, when booking the service, we ask you to provide our Sales Center (or directly to the travel agency if you have booked with them) the wheelchair data sheet including all battery specifications.

On Air Dolomiti task-trained assistance dogs may travel in the cabin free of charge.

For connecting flights, check the regulations of the airline operating the individual flight. If you are traveling with multiple airline companies, we therefore advise you to request confirmation from each company that your animal will be permitted on board.

General terms of service
Regardless of breed or type, task-trained assistance dogs have been trained to assist people with motor disabilities, visual and hearing impairments, intellectual/relational disabilities or other disabilities of a psychiatric nature.
A training certificate is required for the dog.

The service must be requested no later than 48 hours prior to the departure of the flight by contacting our Sales Center on: +39 0452886140 or by sending an email to [email protected] and will be confirmed by our staff once all of the documentation presented has been checked.). If you have booked your trip through an agency, you must request the service directly through it. The service will be confirmed once all the documentation submitted has been validated by our staff.

IMPORTANT: To enable you to take your pet with you into the cabin as carry-on baggage, we need your confirmation that the animal meets the stated requirements. Please present two copies of the completed and signed form at the check-in counter to confirm this: Form for carrying an animal in the passenger cabin

As there is a limit on the number of animals that can travel in the aircraft cabin, please notify our Sales Center well in advance if you are travelling with a guide dog.
It is advisable to find out as soon as possible if there are special regulations in place for the entry of animals in the country you are visiting.

Please note: dogs that provide emotional support are not considered task-trained assistance dogs and therefore their transportation is not provided free of charge onboard our flights. Their carriage may be possible at a charge according to the procedures for boarding dogs in the cabin or in the hold, depending on the weight and size of the animal. In this case as well, the service must be booked at least 48 hours before your flight via the Air Dolomiti Sales Center and the cost will vary depending on whether the animal travels in the cabin or in the hold: if the total weight of the animal and its carrier exceeds 8 kg, the dog will travel in the hold. We also advise you to enquire in advance about entry conditions in other countries.

General requirements for transport:
To guarantee flight safety and comfort in the cabin, the dog must be trained to obey and behave appropriately in a public environment (e.g. does not bark, growl, attack people or other animals).
It is not mandatory for the dog be transported in a cage during the flight, but it is necessary to have a leash and a muzzle at hand.
The guide dog must sit on the floor and remain in front of the owner's seat; if the animal is too large to sit in this space it might not be permitted on board.

On board the dog must:
• Remain under the direct control of the passenger at all times. It does not necessarily have to stay in its cage (if present) during the flight, must sit in front of its owner’s seat and stay on the leash;
•must not sit in a passenger seat and cannot be in an emergency exit row.

If the dog does not behave appropriately or is aggressive, Air Dolomiti may transfer it to the hold for a fee, or refuse to transport it. The passenger is responsible for damages and additional costs resulting from the transport of the animal.