Air Carrier Liability



"Ticket" indicates a booking reference, which may also be issued in electronic form by the Carrier or on its behalf by third parties; the terms, tariff and the coupons contained in the ticket are all an integral part of the ticket itself.

"Tariff" means the fare applied to the ticket and communicated to the passenger at the time of purchase. The term “Tariff” includes: the fare (complete with details of taxes, surcharges and fees); conditions of modification, cancellation, total and partial use; refunds; validity period; method and currency of payment; baggage allowance and excess baggage.

"Terms and Conditions of Contract for the Transport of Passengers and Baggage", or "Terms", are those terms and conditions applying to the contract of carriage by air for passengers and baggage.

"Regulations" are the applicable laws, see specifically:

  • "Montreal Convention": convention for the Unification of Certain Rules for International Carriage by Air signed in Montreal on 28 May 1999 approved by the Council of the European Union with Decision 2001/539 / EC
  • "Regulation 261/2004", issued by the European Parliament and the Council on 11 February 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding, cancellation or long delay of flights.
  • "Regulation 2027/97": EC Regulation 2027/97 issued 9 October 1997 on air carrier liability in respect of the carriage of passengers and their baggage, as amended by EC Regulation 889/2002 issued by the European Parliament and the Council on 13 May 2002.
  • "Regulation 185/2010": EU Regulation 185/2010 issued 4 March 2010 laying down detailed measures for the implementation of common basic standards on aviation security.
  • "Regulation 1107/2006”: EC Regulation 1107/2006 issued by the European Parliament and the Council on 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
  • "Regulation 1169/2011": EU Regulation 1169/2011 issued by the European Parliament and the Council on 25 October 2011 on the provision of food information to consumers.
  • Italian "Navigation Code" (royal decree) issued March 30, 1942, n. 327, as amended, and in particular Articles 941 to 953.

For further information on current legislation on the rights of passengers please consult (National Civil Aviation Authority) on the Rights of Passengers.

"Passenger" is the holder of a ticket.

"Carrier" or "Air Dolomiti" is Air Dolomiti Spa LARE with registered office at Via Paolo Bembo 70 Villafranca di Verona (37062), Fraz. Dossobuono, (Italian tax code and VAT n. 00728280322 and 00445990310).


These conditions regulate the terms and conditions of carriage by the Carrier of Passengers and their baggage to the destination on the ticket.

The ticket is only valid for the stipulated Itinerary and Passenger it was issued for; it is not transferable. The term itinerary indicates a single flight segment between a takeoff and a consecutive landing.

In the event of passengers purchasing tickets from carriers (contracting or commercial carriers) other than Air Dolomiti for flights subsequently operated by Air Dolomiti (operating carrier), complaints should be addressed directly to the contracting carrier or their agents.

The Carrier accepts no responsibility for any consequences resulting from a failure to inform Passengers, as stipulated under the present Conditions, by any third party from whom the Passenger purchased the ticket.

The Carrier is in no way responsible for optional services (accommodation, car hire, or any other services not ancillary to air transport) also purchased by Air Dolomiti passengers, given that Air Dolomiti is not a legal party to these transactions. We therefore urge passengers to read the terms and conditions of the individual service option chosen carefully, since any complaints and legal action will be the exclusive responsibility of the provider(s) of these optional services.


Passengers must be in possession of an identity document valid for the entry and exit requirements stipulated by the countries from which, to which or within which flights originate, transit or terminate, as well as any health documentation and/or visas that may be required in these countries. Possession and custody of these documents is the passengers’ sole responsibility and they must be presented on request. The Carrier reserves the right to refuse carriage to any passenger who fails to comply with any applicable laws, regulations, rules or requirements or whose travel documents do not comply with the same, in the opinion of the Carrier or the authorities of the country of departure or arrival.

Passengers must arrive at the airport well in advance of the departure time of the flight and present themselves at the check-in desk, unless already in possession of the required boarding pass, and where appropriate, to check in baggage to be carried in the hold.

For information on opening and closing times of check-in desks before scheduled flight departures, we urge passengers to read the information provided at the following link carefully.

Before checking in Passengers must label their Baggage with a valid contact name and address.
The Carrier is responsible for checked baggage until it is reclaimed by the Passenger at the destination airport.
The Carrier will provide the Passenger with a baggage receipt as proof of registration. This must be retained until baggage has been reclaimed at destination.

The Carrier is not responsible for any hand baggage which remains in the possession of the passenger and has not been registered at the check-in desk, except as provided for under the Montreal Convention.

For Passengers who do not complete the check-in process by the check-in deadline the Carrier reserves the right to cancel the reservation and to resell any vacant seats, without incurring any responsibility for denied boarding as defined under EC Regulation 261/04.

Boarding time is indicated in the boarding pass issued at the time of check-in.
Passengers who arrive late at the boarding gate after a flight has closed will not be allowed to board, despite being in possession of a boarding pass, and will not be entitled to any compensation for denied boarding as defined under EC Regulation 261/04.

In case of voluntary cancellation or no-show on your outward flight, your return flight is automatically cancelled from the booking. If the passenger wishes to keep their return flight despite not taking the outbound flight, he/she must contact the company within 24 hours of the time of the unused departure flight.

For more information on check in and boarding please read the special FAQ section carefully.


1. Advance seat reservations are available on Air Dolomiti flights. In the context of this service, you can choose – if available – a specific seating category (aisle, window or middle seat, a seat with more legroom). Depending on the type of seat, this service is subject to a fee in some booking classes. Advance seat reservation (chargeable) is not obligatory.

2. In any case, you can request a specific seat when you check in. Changes may incur a fee, depending on the fare selected. Whenever you use the “automated check-in” service, you are given the option at the end of the process to select a seat other than the one assigned to you, provided that other seats to choose from are still available. However, we cannot guarantee specific seats.

3. We reserve the right to assign or reassign seats at any time, even after boarding the aircraft. This may be necessary for operational, safety or security reasons. If you have paid for an advance seat reservation and your flight is cancelled, or the seat is otherwise reassigned for safety or operational reasons, we will reimburse you the cost of the advance seat reservation. You will not be reimbursed if you do not take the flight of your own volition, or rebook or upgrade to another travel class, or if you have given incorrect information about your suitability for using a seat by the emergency exit.

For more information, or to request a refund, please contact our Sales Centre by filling out the form here.



The Carrier is liable to the Passenger for personal injury and material damage as specified under the Montreal Convention, and in particular:

art. 17: Death and injury of passengers – damage to baggage
1. The carrier is liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking.
2. The carrier liable for damage sustained in case of destruction or loss of, or of damage to, checked baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the carrier. However, the carrier is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. In the case of unchecked baggage, including personal items, the carrier is liable if the damage resulted from its fault or that of its servants or agents. 
3. If the carrier admits the loss of the checked baggage, or if the checked baggage has not arrived at the expiration of twenty-one days after the date on which it ought to have arrived, the passenger is entitled to enforce against the carrier the rights which flow from the contract of carriage.
4. Unless otherwise specified, in this Convention the term "baggage" means both checked baggage and unchecked baggage.

art. 19: Delay
The carrier is liable for damage occasioned by delay in the carriage by air of passengers, baggage or cargo. Nevertheless, the carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures.

art. 20: Exoneration
If the carrier proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, the carrier shall be wholly or partly exonerated from its liability to the claimant to the extent that such negligence or wrongful act or omission caused or contributed to the damage. When by reason of death or injury of a passenger compensation is claimed by a person other than the passenger, the carrier shall likewise be wholly or partly exonerated from its liability to the extent that it proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of that passenger. This Article applies to all the liability provisions in this Convention, including paragraph 1 of Article 21.
art. 21: Compensation in the event of Passenger death or injury

For the damages referred to in Article 17. Paragraph 1, there are no maximum compensation limits for the airline’s liability in the event of the death or injury of passengers. For damages of up to 128,821 Special Drawing Rights (SDRs), the airline cannot object to claims for compensation with respect to the damage. The airline may object to claims for compensation for amounts exceeding this amount by proving lack of negligence or wilful misconduct on its part.

art. 22: Limitation of liability due to delay, baggage, (goods)
1.In the transportation of persons, in the event of damage due to delay, as specified in Article 19, the airline’s liability is limited to the sum of 5,346 Special Drawing Rights (SDRs) per Passenger, provided that the airline has taken all reasonable measures to avoid the damage or that said measures were impossible. 2. In the transportation of baggage, the airline’s liability in the event of destruction, loss, deterioration or delay is limited to the sum of 1,288 Special Drawing Rights (SDRs) per Passenger, provided that all reasonable measures have been taken by the airline to avoid the damage or that such measures were impossible and subject to a special declaration of interest in handover at the destination made by the Passenger at the time of the handing over of the baggage to the airline, upon payment of any additional fee. In this case, the airline shall be required to pay compensation up to the amount declared, unless the airline proves that this amount exceeds the real interest of the sender at the time of handover at the destination. 3 (...). 4 (...). 5. The provisions of paragraphs 1 and 2 do not apply if it is proven that the damages result from an act of or omission by the airline, its employees or agents, carried out with the intention of causing damage or recklessly and with the knowledge that it will likely result in damage, provided that, in the event of an act of or omission by employees or agents, proof is also provided that the latter have acted in the exercise of their duties. 6. The limits provided for by Article 21 and this article are set out pursuant to European Union legislation and the jurisprudence of the Court of Justice of the European Union, EC Regulation no. 889/2002 of the European Parliament and of the Council, dated 13 May 2002 in implementation of the Convention for the unification of certain rules relating to international air transport concluded in Montreal on 28 May 1999.

art. 28 - Advance Payment
In the case of aircraft accidents resulting in death or injury of passengers, the carrier shall, if required by its national law, make advance payments without delay to a natural person or persons who are entitled to claim compensation in order to meet the immediate economic needs of such persons. Such advance payments shall not constitute a recognition of liability and may be offset against any amounts subsequently paid as damages by the carrier.

For the conversion of Special Drawing Rights into the equivalent in Euro please consult the International Monetary Fund website


The Carrier is liable to the Passenger in accordance with Regulation EC 261/2004 in the event of denied boarding, cancellations and long delays.

For more detailed information please consult the updated version of the Charter of Passenger Rights available from (National Civil Aviation Authority) on the Rights of Passengers > Passenger's Bill of Rights.


Passengers who wish to make a complaint should send claim towards the airline by filling in the form at the following link Customer Relations within a reasonable time from the time and date of the flight specified on the ticket. This is in order to allow the Carrier to take any necessary action, and is also in the Passenger’s own interests.

Complaints must be accompanied by all supporting documentation relating to any expenses incurred, and to any personal injury and damage sustained, to enable the Carrier to make a fair assessment of any request for compensation.

           The Airline, in order to solve the online passenger issues fairly and effectively and in order to reduce legal time and costs in defining complaints, promotes the amicable settlement of disputes through the use of alternative systems to judicial litigation.

            Passengers are therefore asked to view the ODR (On-line Dispute Resolution) system, using the platform made available free of charge by the European Union, to submit a complaint via the following link: or, alternatively, for flights departing from or to Germany, on the website of the SOEP (Schlichtungsstelle fuer den oeffentlichen Personenverkehr e.V.) via the following link:



Any and all rights to compensation for damages are null if an action is not brought within two years from the date of arrival at destination, or from the date on which the aircraft was scheduled to arrive or from the date on which carriage was interrupted or terminated.


These Conditions are subject to Italian law. The competent forum is defined as that under whose jurisdiction the Carrier’s registered office falls, unless mandatory regulations determine that the applicable law and the forum are those of the Passenger.

For further information please refer to the FAQ section on which forms part of the general terms of the contract for transportation.