Air Carrier Liability

TERMS AND CONDITIONS OF SERVICE FOR THE TRANSPORT OF PASSENGERS AND BAGGAGE BY AIR DOLOMITI SPA – LARE

DEFINITIONS

"Authorised Agents" refers to agents authorised by the Carrier to sell air transport services to passengers.
"Baggage" means objects, personal effects and other items owned or possessed by the Passenger which are necessary or useful for wearing, use, comfort, or other uses in relation to the voyage. Unless otherwise specified, the term includes both the Passenger’s Checked-in Baggage and the Passenger’s Carry-on Baggage. Pets travelling with Passengers are also considered Baggage.
"Checked-in Baggage" or "Hold Baggage" refers to a Passenger's Baggage or Pet, handed over in exclusive custody to the Carrier for carriage, for which the Passenger is issued a receipt (referred to as the "Baggage Receipt").
“Carry-on Baggage” or “Hand Baggage” refers to any items of the Passenger’s Baggage or any Pet travelling with the Passenger other than Checked-in Baggage.
"Ticket" refers to the document issued by the Carrier or by an Authorised Agent on the Carrier’s behalf, in electronic or receipt form, which contains the booking code and confirms the conclusion of the transport contract legitimising the use of the service.
"Conditions" refer to these general conditions of the contract for the carriage of passengers and baggage by air.
"SDRs" indicate Special Drawing Rights, as defined by the International Monetary Fund, the value of which is reported in the principal financial newspapers.
"Applicable Regulations" means the regulations applicable to transport in the case at hand, including, but not limited to: (i) the Navigation Code, Royal Decree no. 327 of 30 March 1942; (ii) the 28 May 1999 Montreal Convention for the unification of regulations applicable to international air transport; (iii) Regulation (EC) No. 261/2004 of the European Parliament and the Council establishing common rules regarding compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights; (iv) Regulation (EC) No. 889/2002 of the European Parliament and the Council concerning air carriers’ liability in the event of accident; (v) Regulation (EC) No. 1107/2006 of the European Parliament and the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air. These regulations do not constitute an integral part of the air transport contract and are subject to amendment by the competent legislative and regulatory authorities.
"Passenger" means the natural person holding the Ticket.
"Fare Rules" means the set of rules and conditions applicable to the Ticket in relation to each Fare, as regards methods of use, change, refund and extension of the validity of the Ticket, quantity, weight and size of Carry-on Baggage and Checked-in Baggage, changes to the flight, and services included and not included in the Fare. The Fare Rules are an integral part of these Conditions and can be consulted on the Carrier's Website at the page Air Dolomiti Fares and during the Ticket purchase process (Conditions of Purchase section) or communicated by the Sales Centre operators or Authorised Agents.
"Baggage Receipt" means the parts of the Ticket relating to the carriage of the Baggage in the hold (or Checked-in Baggage) of the Passenger.
"Website" means the website of the Carrier corresponding to the domain airdolomiti.eu and in which these Conditions and all the pages/sections referred to therein can be consulted.
"Fare" means the Carrier's fares, as stated to the Passenger at the time of purchase of the Ticket and available for consultation on the Carrier's Website at the page Air Dolomiti Fares and during the Ticket purchase process (Conditions of Purchase section) or communicated by the Sales Centre operators or Authorised Agents.
"Deadline for Acceptance" means the deadline by which the passenger must have completed the acceptance formalities (check-in) at the appropriate counter in the airport and be in possession of a boarding pass.
“Route” refers to each individual flight segment between a take-off and the subsequent landing.
"Carrier" or "Air Dolomiti" means Air Dolomiti Spa L.A.R.E., with registered offices in Via Paolo Bembo no. 70, Villafranca di Verona (37062), Frazione di Dossobuono (tax code 00728280322 and VAT number 00445990310).

2. APPLICABILITY OF THESE CONDITIONS; TICKET; FARES AND ANCILLARY EXPENSES

2.1 Applicability of these Conditions

These Conditions apply exclusively to the air transport service contracted with and/or operated by Air Dolomiti for the destination indicated on the Ticket.
Air Dolomiti uses the contractual forms used in the practice of international air transport (such as, for example, code sharing, wet lease or rental, and so on) and, in the context of these contractual forms, it may occur that a flight is operated by a carrier or carriers other than Air Dolomiti (so-called actual/operational carrier(s)). In this case, the general conditions of carriage of the actual carrier(s) will also apply, which may be consulted on the Air Dolomiti Website as part of the purchase process or on the website of the actual carrier(s). In the event of a difference between the Conditions of Air Dolomiti and those of the actual carrier(s), the latter shall prevail. Air Dolomiti, as the contracting carrier of the transport service, will duly inform the Passenger of the identity of the actual/operational carrier(s), assuming the role of contractual carrier in accordance with the Applicable Regulations.
If the Passenger and Air Dolomiti agree that the transport will be operated by a series of air carriers, including Air Dolomiti itself, as a single carriage (referred to as onward transport), these Conditions will only apply to the transport operated by Air Dolomiti, both in the event that a single Ticket is issued, and in the event that a so-called "joint" Ticket is issued, i.e. in connection with another ticket, together with which it documents a single air transport contract.
If the transport is carried out under a charter contract, these Conditions shall apply only if stated in the charter contract itself or in the Ticket.
Any ancillary services other than the air transport service which is the subject of the contract and/or is operated by Air Dolomiti that may be purchased by the Passenger shall be governed by the rules applying to the specific service purchased and by the service provider’s general conditions of contract.

2.2 Ticket

Tickets are personal, nominative, and not transferable to third parties.
The name on a Ticket may not be changed. The correction of any minor errors in typing the name on the Ticket, as detailed on the Carrier's Website at the page FAQ - Fare Flexibility, is permitted free of charge, with no specific deadline. It is understood that correction of such errors is permitted only for changes pertaining to the Ticketholder.
If a Ticket is exhibited by a person other than the Passenger entitled to transport, Air Dolomiti will not provide the transport service for the person exhibiting the Ticket.
The Ticket is valid only for the Route indicated. The duration of the Ticket is as stated in the applicable Fare Rules. In the event that no specific duration of validity is stated in the Fare Rules, the Ticket shall be valid for 1 (one) year from the date of issue, or 1 (one) year from the date of the first leg indicated on it, provided that this first leg is travelled within one year from the date of issue. All other rules and conditions concerning methods of use, changes, refunds and extension of the validity of Tickets are governed by the Fare Rules applicable to each Fare, and can be consulted on the Carrier's Website at the page Air Dolomiti Fares and during the Ticket purchase process (Conditions of Purchase section), or may be stated by Sales Centre operators or Authorised Agents.
If the Ticket includes several routes, they must be used in the sequential order stated. A Passenger who misses the first flight or does not use the first leg of the ticket for any reason, but wishes to take advantage of the next flight (in the case of a multi- trip) or the return flight (in the case of a round trip) initially booked with the same Fare, must inform Air Dolomiti within 24 hours of the departure of the unused flight by contacting customer service at the telephone numbers or email address available on the Carrier's Website at the page Support and Contacts - Customer Relations. If the departure time of the next or return flight is within 24 hours of the departure of the unused first flight or outbound flight, this notification must be received at least 2 hours before the departure of the subsequent flight or return flight. If such notification is not provided, Air Dolomiti reserves the right, subject to the actual availability of seats, to charge the difference between the original Fare and the highest Fare applicable in the same class of travel at the time of re-issuance of the Ticket.

2.3 Fares and ancillary costs

The price of the Ticket includes the Fare, taxes and all other charges imposed on the Passenger by the State, by public authorities or by the airport operator. Fares apply exclusively to carriage from the departure airport to the final destination airport. Fares do not include surface transport from one airport to another, or between airports and city centres, except where this service is provided free of charge by the Carrier. Fares are determined on the basis of the Air Dolomiti Fare Rules applicable at the time of purchase of the Ticket and the itinerary chosen by the Passenger. Any changes made to the trip subsequently to the purchase of the Ticket, where permitted by the Fare Rules, may result in a request for an extra fee in addition to the fare.
Fares, taxes and ancillary charges must be paid in the currency of the country of origin of the trip, unless otherwise indicated by Air Dolomiti. The Carrier may choose to accept payment in a currency different from that of the country of origin of the trip, but is not required to do so.
The total price of the trip, including Fare, taxes and charges, as well as the cost of any additional services that may be requested by the Passenger, will be stated at the time of purchase of the Ticket.
Further information on the Ticket, payment methods and refund conditions may be consulted on the Carrier's Website at the pages Air Dolomiti Fares and FAQ – Fare flexibility and during the Ticket purchase process (Conditions of Purchase section) or stated by Sales Centre operators or Authorised Agents.

3. ACCEPTANCE (CHECK-IN) AND BOARDING; TRAVEL DOCUMENTS

3.1 Online check-in

Air Dolomiti provides Passengers with a web check-in (or online check-in) service.
All the terms and conditions pertaining to the service in question may be consulted on the Carrier's Website at the pages FAQ – Check-in and Online Check-in Instructions or announced by Sales Centre operators or Authorised Agents.

3.2. Airport check-in

The Deadline for Acceptance of Passengers varies by airport. Passengers are therefore required to inform themselves of the deadlines in effect and comply with them.
Information on the opening and closing times of the check-in desks at the airport prior to the departure of the flight is an integral part of the air transport contract and may be consulted on the Carrier's Website at the page FAQ – Check-in or provided ed by a Sales Centre operator or Authorised Agent.
The Passenger is required to complete check-in and any other administrative formalities within the established deadlines.
Passengers who do not comply with the Deadline for Acceptance will be denied boarding, and the Carrier may cancel their reservations, except as stated in Paragraph 2.2 of these Conditions.

3.3 Boarding

The boarding time is specified on the boarding pass issued at check-in.
Passengers in possession of a boarding pass who fail to appear at the boarding gate by the stated deadline will not be permitted to board the flight, and the Carrier may cancel their reservations, except as stated in Paragraph 2.2 of these Conditions.

3.4 Travel documents

In order to travel, the Passenger must be provided with, and present to the Carrier, all the entry and expatriation documents and visas required for the trip, health and vaccination certificates, and any other documents required by laws, regulations, orders and prescriptions of the nations concerned, also allowing the carrier to make copies thereof. The Carrier may refuse carriage to Passengers who have not complied with these laws, regulations, orders and requirements, or whose documents do not appear to be in order.
The documents in question must be valid at the time of the flight (s) and for the entire duration of the flight (s).

4. SEAT RESERVATIONS

A Seat Selection and Reservation service is available on on Air Dolomiti flights. This service allows you to choose, subject to actual availability, a certain category of seat on board the aircraft (aisle, window or central seat, seat with extra leg room).
The Seat Selection and Reservation service is free of charge if it is included among the services included in the Fare. If the Fare does not include this service, it is available for an extra fee.
If the Passenger does not make use of the Seat Selection and Reservation service, Air Dolomiti will assign the Passenger a seat on board the aircraft free of charge at the time of check-in. In this case, seat assignment will be random. However, in accordance with the 16 July 2021 provisions of the Provision of the National Civil Aviation Authority, Air Dolomiti guarantees that, beginning at the time of purchase of the Ticket, children between the ages of 2 and 12 travelling with their parent(s) or with at least one accompanying adult in the same class will be assigned seats adjacent to their parent(s) or accompanying adult, at no additional cost or, where this is not possible, placed in the same row of seats, or not more than one row of seats away from the accompanying adult. A similar guarantee is provided to passengers with disabilities and reduced mobility (PRM) who are assisted by a companion.
Air Dolomiti may change the allocated seat or reassign seats on board the aircraft at any time, even after boarding, for operational and/or safety reasons. If the Passenger has purchased the Seat Selection and Reservation service, he or she will be entitled to a refund in the event that the chosen seat is no longer available for the reasons described above, or in the event of non-use of the Ticket for reasons not dependent on the Passenger (such as cancellation of the flight).
All the terms and conditions of the Seat Selection and Reservation service, including those applicable to refund of the corresponding fee, may be consulted on the Carrier's Website at the page Travel Info – Seat Reservation or obtained from a Sales Center operator or Authorised Agent.

5. SPECIAL ASSISTANCE

The acceptance for carriage by Air Dolomiti of: a) passengers with disabilities and reduced mobility; b) unaccompanied minors; c) passengers suffering from diseases and/or allergies or other passengers in need of special assistance; d) pregnant women; e) animals (including service dogs) in the cabin and in the hold, may be subject to conditions and limitations in accordance with the applicable rules and regulations and is governed by the specific provisions available on the Carrier's Website at the pages FAQ – Preliminary Info and Assistance or specified by Sales Centre operators or Authorised Agents.
The rights of passengers with disabilities and reduced mobility are governed by Regulation (EC) No. 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, available at the link.

6. BAGGAGE; SPORTING GOODS AND SPECIAL BAGGAGE

6.1 Limits, conditions and allowances concerning the carriage of Baggage

Passengers may carry Baggage (both Checked-in Baggage and Carry-on Baggage) within the limits, under the conditions and with the allowances specified on the Air Dolomiti Website at the pages FAQ – Baggage and FAQ – Bagaglio Sportivo e Speciale or stated by Sales Centre operators or Authorised Agents.
In accordance with current aviation safety laws and regulations and the Carrier's regulations, certain objects are not permitted for transportation in the cabin and/or in the hold, or are subject to specific limitations and conditions. A description of these objects and the limitations and conditions of carriage of Baggage (both Checked-in Baggage and Carry-on Baggage) is available on the Carrier's Website at the page Baggage – Dangerous Goods. Detailed lists of items that are not permitted for carriage in the cabin and/or in the hold also appear in Appendices 4-C and 5-B of Regulation (EU) No. 2015/1998, available at the link, as amended by Regulation (EU) No. 2024/2108, available at the link.
In addition, items such as, but not limited to: electronic cigarettes and pipes, valuables, fragile or perishable items, money, jewellery, precious metals, silverware, computers and their accessories, electronic devices or appliances for personal use, cameras and photographic equipment, negotiable securities, debt securities, government securities, shares and bonds or other securities, work, business or commercial documents, passports and other personal identification documents, samples, memorabilia, antiques, valuable handicrafts or antiques, artworks of art, rare publications, valuable publications or manuscripts, house and car keys must not be placed in Checked-in Baggage.
For reasons concerning the safety of the aircraft and passengers, Baggage (both Checked-in Baggage and Cabin Baggage) may be subjected to checks and inspections, also using appropriate electronic or radiogenic equipment. The Passenger’s property may be inspected in his/her absence for the purpose of ascertaining whether the Passenger is in possession of (or if the Passenger’s Baggage contains) any of the items that are not permitted to be carried under these Conditions, or firearms, ammunition or other weapons that have not been duly declared to the Carrier under these Conditions.
Air Dolomiti may refuse the carriage of the Passenger and Baggage the Passenger does not consent to the aforementioned inspections.

6.2 Carry-on Baggage

Baggage that the Passenger carries on board the aircraft must fit under the seat in front of the Passenger or in the appropriate overhead compartments in the passenger cabin.
Objects of a weight and/or size exceeding the above limits or which the Carrier considers to be of excessive weight and/or size or incompatible with safety requirements will not be allowed in the cabin.
Objects unsuitable for carriage in the hold may be accepted for carriage in the cabin only, provided that the Carrier has been previously informed and has allowed it. Transportation of such items may be subject to special charges, as specified in the Carrier’s conditions.

6.3 Checked-in Baggage

Upon delivery of the Baggage to the Carrier to be checked in, the Carrier will accept custody of the Baggage and issue a Baggage Receipt.
Checked-in Baggage will, where possible, be carried on the same aircraft as the Passenger, unless the Carrier decides to board it on another flight for safety or operational reasons. If the Checked-in Baggage is transported on another flight, it will be the responsibility of the Carrier to deliver it to the Passenger, unless the Applicable Regulations do not permit this for customs reasons.
The Passenger must collect his/her Checked-in Baggage as soon as it is made available to him/her at the agreed destination or stopover. Passengers must be in possession of a Baggage Receipt to be entitled to collect the Checked-in Baggage. In the event that a Passenger claiming Checked-in Baggage is unable to produce the Baggage Receipt, the Carrier will return the Baggage only if said Passenger is in a position to provide suitable evidence of their right to pick up the Baggage, reserving the right to make the return of the Baggage conditional upon the issuance of a specific document releasing Air Dolomiti from liability for any possible claims made by third parties.
Acceptance of the Checked-in Baggage without expressing written reservations within the term stated in the Applicable Regulations constitutes an assumption that the Baggage has been returned in good condition, in accordance with the contract of carriage.

7. FLIGHT SCHEDULES, DELAYS AND CANCELLATIONS

Scheduled flight times may be consulted on the Air Dolomiti Website and during the Ticket purchase process, or specified by Sales Centre operators or Authorised Agents.
Air Dolomiti will carry out the transport at the agreed times and in the agreed manner. In any case, the regularity and punctuality of flights are subject to a series of factors that do not depend on the will of the Carrier. These factors may cause a flight to be delayed or, in the most serious cases, rescheduled or cancelled.
In the event of a delay, cancellation, denial of boarding or accommodation in a lower class (referred to as downgrading), the international, EC and national standards in effect will apply, in particular the provisions of Regulation (EC) No. 261/2004, available on the Air Dolomiti website at the page Legal Info – Passengers Rights.
These regulations do not constitute an integral part of the air transport contract and are subject to amendment by the competent legislative and regulatory authorities.

8. BEHAVIOUR ON BOARD

Throughout the entire duration of the trip, Passengers are required to behave in such a way as not to endanger the safety of other passengers, on-board personnel or third parties, and not to damage the aircraft and/or its furnishings and components in any way. Passengers must not hinder the Carrier's personnel in carrying out their tasks during the flight, and must follow the instructions given to them. In addition, Passengers are not allowed to smoke (not even electronic cigarettes), carry alcoholic beverages on board in the cabin for consumption during the flight or consume an excessive among of alcoholic beverages purchased on board the aircraft, make use of narcotic substances, or behave in such a way as to disturb other passengers or the crew. In such cases, the Carrier may take all necessary measures to stop the prohibited conduct. In addition, Passengers may be disembarked from the aircraft and refused the right to fly with Air Dolomiti again in the future. In any case, the Carrier will report to the competent authorities any behaviour that Passengers have engaged in in violation of the above prohibitions and/or to the detriment of persons and/or property.
Passengers are not allowed to use electronic devices equipped with radio waves/internet/bluetooth transmitters on board the aircraft (such as, but not limited to, laptops, mobile phones, tablets, etc.), unless they are used in "flight" mode. Use of electronic devices not connected to radio/internet/bluetooth networks (cameras, electronic games, etc.) is permitted. Different instructions may be provided by the crew in the event of a take-off or landing with poor visibility.
Passengers are allowed at all times to use medical devices necessary for the maintenance of their vital functions (such as, but not limited to, pacemakers, hearing aids, etc.). In any case, Passengers requiring use of such medical devices must notify the Carrier when purchasing the Ticket and check with the Carrier to ensure that it is possible for them to fly.
Smoking is prohibited on board aircraft operated by Air Dolomiti. Use of electronic cigarettes is also prohibited. Violation of this prohibition is subject to the penalties stated by law.

9. LIABILITY FOR DAMAGES

Pursuant to the national and international regulations in force, in particular the Navigation Code, the Montreal Convention of 1999, Regulation (EC) No. 2027/97, as amended and supplemented by Regulation (EC) No. 889/2002, and Regulation (EU) No. 996/2010, as amended by Regulation (EU) No. 376/2014 and Regulation (EU) No. 1139/2018 of 4 July 2018, as well as Circular ENAC GEN-05 revision A of 12 October 2018, the Carrier is liable to the Passenger in the event of:

- death or injury;

- delay in transport;

- delay in the carriage of Baggage;

- destruction, loss or damage of Baggage.

The aforementioned standards are summarised in the following NOTICE, which is provided pursuant to Regulation (EC) No. 889/2002, available at the link.

A. Compensation in the event of death or injury of the passenger: the carrier is responsible for damages resulting from death or injury of a passenger due to the fact that the event causing the death or injury occurred on board the aircraft or during any of the boarding or disembarkation operations. For damages up to 128,821 SDRs, the carrier may not exclude or limit its own liability. Beyond this amount, the carrier is not liable for damage if it can prove that: a) the damage is not due to negligence, tort or omission on its own part or that of its employees or agents, or that b) the damage is due exclusively to negligence, tort or omission of third parties.

B. Advance payments: in the event of an aircraft accident resulting in the death or injury of a passenger, the carrier, if it is required to do so by its national legislation, shall, without delay, make advance payments to the natural person or persons entitled to compensation in order to meet their immediate economic needs. An advance payment does not constitute recognition of liability, and may be deducted from any further amount subsequently paid by the carrier as compensation.

C. Delay in the carriage of the passenger: the carrier is liable for damage resulting from delay in the carriage of passengers by air, unless it can demonstrate that it and its employees and appointees have taken all necessary and possible measures, according to reasonable diligence, to avoid the damage or that it was impossible for them to take such measures. Liability for damage is limited to 5,346 SDRs.

D. Delay in the carriage of Baggage: the carrier is liable for damage resulting from delay in the carriage of Baggage by air, unless can demonstrate that it and its employees and appointees have taken all necessary and possible measures, according to reasonable diligence, to avoid the damage, or that it was impossible for them to take such measures. Liability for damage is limited to 1,288 SDRs.

E. Destruction, loss or damage of Baggage: in the event of destruction, loss or damage of Baggage, the carrier is liable up to the amount of 1,288 SDRs per passenger. In the case of Checked-in Baggage, the air carrier is responsible for the damage unless the damage is pre-existing or derives from the nature of the Baggage or an inherent fault or defect therein, or is connected to the normal handling of the Baggage, or to wear and tear such as: scratches, dents, stains, loss or damage of protruding or removable parts (belts, wheels, handles), unless the damage compromises the use of the Baggage. In the case of Cabin Baggage, the air carrier is only liable if the damage is attributable to it.

F. Higher liability limits for Baggage: Passengers can benefit from a higher liability limit by issuing a special declaration, at the latest at the time of Baggage check-in, and paying an additional fee.

G. Complaints concerning Baggage: unreserved receipt of the Baggage delivered on the part of the person entitled to accept it shall, unless proven otherwise, result in an assumption that the Baggage has been delivered in good condition and in accordance with the transport document. In the event of damage, the person entitled to receive the Baggage must, as soon as the damage is established, submit a claim to the carrier immediately, and in any case within seven days of the date of receipt, if the Baggage has been delivered. In the event of delay, claims must be forwarded within twenty-one days from the date on which the Baggage was made available to the person entitled to receive it. The complaint must be filed in writing and submitted or sent within the aforementioned deadlines. If no claims are received within the aforementioned terms, no further action may be taken against the carrier, except in the event of fraud on the part of the carrier.

H. Liability of the Contractual Carrier and the Actual/Operating Carrier: If the air carrier operating the flight is not the Contractual Carrier, the passenger shall be entitled to submit a request or claim for compensation to both carriers. If the name or code of an air carrier appears on the ticket, this carrier is the Contractual Carrier.

I. Deadline for action to obtain compensation: liability action must, under penalty of forfeiture, be commenced within two years of arrival at destination or from the day on which the aircraft was due to arrive, or on which carriage was interrupted. The method of calculation of this deadline shall be determined in accordance with the law of the court with jurisdiction over the case.

10. COMPLAINTS

Complaints to the Carrier must be submitted using the forms available on the Air Dolomiti Website at the page Support and Contacts – Customer Relations, attaching any documentation necessary for the proper examination of the case. The Carrier shall have 30 (thirty) days to respond.
The Carrier favours and promotes use of alternative dispute resolution tools rather than litigation in court. This is in order to settle any disputes with passengers/consumers effectively, quickly and economically.
In this regard, Air Dolomiti informs passengers/consumers that, as of 28 February 2023, for cases falling within the framework of the rights provided for by Regulation (EC) No. 261/2004, which establishes common rules on compensation and assistance to passengers in the event of denial of boarding, cancellation of the flight or prolonged delay, an attempt at reconciliation is mandatory, as a condition of the filing of the appeal in court, through the ConciliaWeb platform of the Transport Regulatory Authority (ART) accessible at the following link or, alternatively, before another ADR Body (Alternative Dispute Resolution) identified pursuant to art. 141-decies, paragraph 1, of the Consumer Code. Passengers who have submitted a complaint to the Carrier pursuant to the aforementioned Regulation (EC) No. 261/2004 in the ways and forms indicated in the first paragraph of this article, and received a response considered unsatisfactory, are therefore required to carry out the mandatory attempt at reconciliation before a case may be filed in court. For more information on this subject, Passengers may consult the ART website or the website of the Ministry of Enterprise and Made in Italy at the following link.
Air Dolomiti also informs passengers/consumers that a European platform has been established for the online resolution of consumer disputes relating to goods and services purchased online in the European Union (referred to as the ODR platform). The ODR platform may be consulted at the following link. Through the ODR platform, passengers/consumers can consult the list of ADR bodies, find links to their websites, and propose the initiation of an online dispute resolution procedure. In addition, in the case of flights departing from or to Germany, the alternative dispute resolution procedure is available, accessible at the SOEP (Schlichtungsstelle Reise & Verkehr e.V.) portal.

11. AMENDMENTS AND WAIVERS

These Conditions may not be modified, replaced or cancelled by any agent, employee or supervisor of Air Dolomiti.
No provision of these Conditions may be interpreted as an exception to the obligations which the law requires to be borne by the Carrier.

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