Health and accessibility
On July 26th 2008 the EC Regulation No. 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air has become effective.
The purpose of the regulation is to assure
"[...] the protection of and provision of assistance to disabled persons and persons with reduced mobility travelling by air, both to protect them against discrimination and to ensure that they receive assistance." (art. 1).
For more information please consult our ASSISTANCE section.
Please visit ASSISTANCE section for any detailed information about.
For some illnesses or disabilities (such as heart or lung conditions, strokes, etc.), injuries from accidents or chronic pain, fitness for air travel must be assessed by the Air Dolomiti Medical Service.
Please visit ASSISTANCE page for any further information.
Flying is problem-free for women with uncomplicated pregnancies. All the same, we recommend pregnant women check in advance with their doctor about flying.
Until the end of the 36th week of pregnancy or up to 4 weeks before the due date, pregnant women with complication-free pregnancies can fly Air Dolomiti without a medical certificate.
From the 28th week of pregnancy, however, we recommend bringing a recent medical certificate containing:
• confirmation that the pregnancy is complication-free
• the expected due date
• the doctor must expressly state the patient’s pregnancy does not prevent her flying
In the event of twins or multiple pregnancies it is possible to fly until the end of the 28th week.
Generally Air Dolomiti does not serve peanuts on its flights. However, we cannot guarantee that our aircraft and the food served on board are completely free of peanuts or traces of peanuts and their derivatives or that passengers do not bring products containing peanuts on board with them. The same also applies to other foodstuffs that may cause an allergic reaction.
If you have a food intolerance or a severe allergy we kindly suggest you to talk to your doctor about the journey and carry your emergency medicines with you in the event of an allergy episode during a trip. We kindly invite you to notify the cabin crew on boarding the aircraft, so that can prevent serving eventual snacks containing peanuts during the flight and request that other passengers do not consume peanuts on board (that they have brought with them); however we can not guarantee this.
Yes, on Air Dolomiti flights you can transport up to two mobility aids (e.g. wheelchair and walker) free of charge.
Please visit ASSISTANCE section for all detailed information you may require.
Important updated information: We can accept bookings for unaccompanied minors only our direct direct flights (e.g. Frankfurt-Verona). An assistance service is unfortunately not available for connecting flights (e.g. London-Frankfurt-Verona).
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Children between the ages of 5 and 11 can only fly unaccompanied if they use our assistance service or if they are travelling with a third party who is at least 12 years old. For children of Italian nationality departing from Italian airports, assistance is mandatory for an additional 2 years.
The assistance service for unaccompanied minors (UMNR) must therefore be requested for minors between the ages of 5 and 11 (5-14 if of Italian nationality).
For all minors between the ages of 12 (14 for Italian minors) and 17, the assistance service is not mandatory, but optional. For further details, please contact the Sales Centre.
IMPORTANT: Italian minors under the age of 14 departing from Italian airports who are not travelling with their parents must be in possession of a "dichiarazione di affido - declaration of custody" (to the airline or to another person):
- The airline can be indicated as the guardian and in this case the unaccompanied minor service must always be booked/requested.
- If the custody is granted to a third party, the assistance service does not need to be activated.
The unaccompanied minor assistance service (UMNR) has an additional cost with respect to the flight, which is charged per route and for the assistance of each child (even in the case of siblings travelling together):
- Flights within Italy and Europe € 85.00
The outward and return flights are to be considered as two separate flights.
For more information please consult "Unaccompanied children" section in our PREGNANT WOMEN AND MINORS page.
You can carry small dogs and cats in Economy Class and Business Class in a suitable carrier (waterproof, bite-proof) up to a maximum size of 55x40x23 cm. Your pet must be able to stand up and lie down comfortably.
Total weight of pet + travel bag or pet carrier must not exceed 8 kg (18 lb).
The pet carrier must be placed under the seat in front of you. Pets must remain in the pet carrier or travel bag at all times.
Only one pet carrier is allowed per passenger.
Reservations must be made by phone at least 48 hours in advance.
Please note: only a limited number of pet carriers can be accommodated in the cabin (max 2 each flight).
The passenger is responsible for all documentation required for pet transport.
** Please consider that Air Dolomiti cannot accept pets on board flights to/from Jersey. The only exception is for recognized assistance dogs. **
Charge per flight:
- Domestic flights (within Italy or within Germany): EUR 50
- Flights within Europe (e.g.: Verona-Munich): EUR 60
Your pet can travel with you when you fly with Air Dolomiti. In the cargo hold we can carry:
• Dogs
• Cats
Always let the airline know if you wish to bring your pet at least 48 hours in advance. The pet transport service must be included in your airline reservation and, if other airlines are on your itinerary, make sure they will accept your pet by checking in advance.
Your pet will travel in the aircraft hold, in a ventilated area, in a pet carrier that complies with current IATA regulations. In addition to the type of pet, Air Dolomiti needs to know the three measurements of the pet carrier in centimetres and the total weight, including the pet, in kilos. The pet carrier must not exceed the following: L 100 x W 65 x H 70 cm.
• The size of the carrier must allow your pet to stand upright, turn around and lie down comfortably.
• Make sure the pet carrier is leak-proof and lined with absorbent material such as newspapers, cardboard or blankets.
• The pet carrier must be escape-proof. We recommend sturdy plastic or wooden containers made of non-harmful and non-toxic materials. Wire-mesh cages are not permitted.
• To prevent harm to your pet, the interior of the pet carrier must have no sharp corners, edges or nails.
• If the pet carrier has wheels, they must be removed.
• Food and water bowls (empty) must be fixed inside the carrier or to it. They must be made of non-harmful, non-toxic materials.
• Pet carriers must have ventilation holes on all four sides.
• The leash should not be placed inside the pet carrier, but tied to or fastened on top of it. The leash may also be kept in your hand luggage.
If you intend to fly with your pet, please inform the airline well in advance, because the number of animals allowed in the hold is limited (max 2 each flight).
The passenger is responsible for providing all documentation necessary for pet transport.
** Please consider that Air Dolomiti cannot accept pets on board flights to/from Jersey. The only exception is for recognized assistance dogs. **
For special regulations that apply to breeds of fighting dogs and snub-nosed animals, please consult our "Pets in the hold" section.
Charge per flight:
For pet carriers up to: 60X45X40 cm
- Domestic flights (within Italy or within Germany): EUR 80
- Flights within Europe (e.g.: Verona-Munich): EUR 100
For pet carriers up to: 80X55X55 cm or 100X65X70 cm
- Domestic flights (within Italy or within Germany): EUR 160
- Flights within Europe (e.g.: Verona-Munich): EUR 200
Please note that if you and your animal are travelling via Frankfurt, an additional transfer surcharge of EUR 150 will be added to your booking. This is valid for tickets issued on or after 1st April 2021.
Yes, On Air Dolomiti flights, you can bring your assistance dog into the cabin with you free of charge, when trained and recognised as service dogs (Service Animals - SVAN) such as, for example, guide dogs.
For further information please read "Recognized assistance dogs" paragraph, inside the Assistance section.
