Online Check-in: instructions
The online check-in service offers you the possibility to easily check-in from home. As soon as you have checked-in, you can choose to print your boarding pass or to send it directly to your mobile device.
If you fly only with your hand luggage, with your online boarding pass you can go directly to the security checks.
From 23 hours before departure you can check-in online, select your seat and print out your online boarding pass or have it sent to your mobile phone. If you try to do it before 23 hours the system will show you the following error message: “We were unable to find to find a valid ticket for you. Please refer to the Lufthansa Callcenter.”
Online check-in is possible for all flights operated by Air Dolomiti.
Passengers can choose seats and print boarding passes online or receive them on their mobile phones: all this from the comfort of their own homes, offices or even while traveling, for themselves and accompanying persons.
You can finalize your check-in either through our website, or directly from our counters at the Airports with no extra charges.
Important note on the mobile boarding pass: Due to bureaucratic constraints, online or mobile boarding cards are only available for certain routes. In the event that online emission is not permitted, boarding passes must be collected at check-in counters following document checks. In such exceptional cases, we therefore invite passengers to approach the check-in counters at the departure airport in advance to collect their boarding cards at no cost.
Passengers with ticket fare that includes hold luggage can check-in online at their convenience and drop off their luggage simply and quickly at the check-in desk at the airport prior to departure. In this case passengers must go to the check-in counter at least 40 minutes prior to departure.
Passengers with a fare that only includes hand baggage may go directly to the security check with boarding passes.
1) Boarding passes (printed or on mobile phone) allow passengers to go directly to the gate. It is always advisable to check the monitors that gate numbers have not been changed.
2) In addition to boarding passes, it is compulsory to present a valid identity document.
3) It is advisable to comply with the boarding time indicated on boarding passes to prevent places being reassigned.
4) It is compulsory to observe the hand luggage limits envisaged by the fare scheme: Economy class fare, 1 item of hand luggage (max. 8 kg); Business class fare, 2 pieces of carry-on baggage up to 8 kg each. Please also note that luggage must not exceed maximum dimensions of 55 x 40 x 20 cm.
Information on passenger rights as per EU Directive
If you have been refused transport or if your flight is cancelled or delayed by more than two hours, ask at the check-in counter or the gate for a written statement of your rights, in particular as regards compensation and assistance.
More information about passenger rights.