How can I pay online for my flight?
On Air Dolomiti website you can book easily your flight paying securely with your credit card, via PayPal and via SOFORT Banking.
You can pay with the following credit cards:
Alternatively you can pay using PayPal: selecting this payment method, you will be redirected to the PayPal website. After completing payment you will be directed back to the Air Dolomiti booking confirmation page.
Another payment option is SOFORT banking: a free direct transfer method with which you can make bank transfers in real time. Selecting this payment method, you will be redirected to the Sofort website: simply log in with your online banking details and confirm the process with a TAN. After completing payment you will be directed back to the Air Dolomiti booking confirmation page.
Are Air Dolomiti tickets flexible? I would like to change or postpone my trip.
Lufthansa Group has reverted to normal fare conditions.
Below you will find an overview of our rebooking regulations in the case of voluntary and involuntary reasons.
One or more flights of your journey have been cancelled by the airline before departure: Air Dolomiti will automatically and proactively rebook you on an alternative flight to the same destination and in the same travel class free of charge. In some cases, Air Dolomiti may not be able to proactively re-book you on an alternative flight. In these cases, you can select an alternative yourself according to certain specifications. This is also possible if an alternative automatically booked by Air Dolomiti does not fit into your plans. The re-booking must be made within the validity period of the ticket (usually one year from the original departure date). To do this, please contact our Sales Center or your travel agent as soon as possible.
Your flight was not cancelled by the airline, but you still wish to rebook: all our fares can be rebooked (some with a penalty fee). Due to fare differences, an additional payment for a higher fare may be required. Rebooking must be done before the originally scheduled travel date. You can make your rebooking easily and quickly on your own in the Manage my Booking section or by contacting our Sales Center or your travel agent.
I would like to cancel my trip and apply for a ticket refund
One or more flights of your trip are cancelled: If you are in possession of a ticket for a flight cancelled by Air Dolomiti and have not yet submitted your ticket for reimbursement, you can contact our Sales Center or your travel agent for reimbursement.
If your ticket is still unused, the ticket price including all taxes and charges will be refunded to the original means of payment.
If you have already used one or more legs of your journey, the unused portion of the fare value, taxes and charges will be calculated and the ticket will be refunded proportionately accordingly.
Your flight is not cancelled: Refunds are possible according to the fare conditions. The restrictions regarding refundability of the purchased fare apply. Depending on the fare conditions and any legs of the ticket used, the refund value of the fare, taxes and fees will be calculated and refunded to the original means of payment.
You can cancel your trip and request a refund under the Manage my Booking section or contacting our Sales Center.
For tickets booked through a travel agent, we recommend that you contact that agent. If you do not receive a timely response or it seems necessary for other reasons, please contact us again for further processing.
What happens to my return ticket if I cancel and I don’t show up for the outbound flight?
In case of voluntary cancellation or no-show on your outward flight, your return flight is automatically cancelled from the booking. If the passenger wishes to keep their return flight despite not taking the outbound flight, he/she must contact the company within 24 hours of the time of the unused departure flight.
Can I get a refund if I can no longer fly due to health reasons?
In case of illness with a prognosis of more than 30 days or for which the flight at high altitude represents a danger for the passenger, the refund of the ticket can be authorised by the company doctor after the medical documentation has been assessed. For privacy reasons, the request must only be sent to Dr. Alessandro Olivieri (email@example.com).
Can I change the names of the passengers once I have made my booking?
No, name changes are not allowed.
In the event of a typing error, correction of the passenger's name/surname is permitted up to a maximum of 3 (three) letters. It should be noted that a correction is not permitted if it involves a change of spelling (man/woman).
incorrect ROSSI/MARIO MR -> corrected as ROSSI/MARIA MRS -> not acceptable
incorrect ROSSI/MARO MR -> corrected ROSSI/MARIO MR -> acceptable
What is 3D Secure Code and how does it work?
3D Secure authentication is a fraud prevention service operated by the credit card companies and the banks. When you are shopping online, it gives you additional protection against the unauthorised use of your online registered card.
Air Dolomiti has implemented security purchase protocols “verified by Visa” and “Securcode by MasterCard” for all the payments that use these circuits.
You protect your card transaction by the addition of a personal password (SecureCode) or a transaction authorisation number sent to your mobile phone by SMS, so you can shop online without worrying. If you enter your SecureCode correctly, the system will verify that you are the legitimate cardholder and the payment process can then proceed.
Further information about the ‘3D Secure’ authentication service can be found on the website of your bank.