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Baggage - FAQ

  • PRELIMINARY INFO
  • CHECK-IN
  • BAGGAGE
    • What is the baggage allowance?

      The actual baggage allowance can differ according to the fare booked.

      Below you will find an indication of our general baggage rules per travel class and for Miles&More members, Hon Circle, Senator and Gold Star Alliance.


      AIR DOLOMITI FARES (conditions for bookings from 1st July 2019)

      FARE: Adults (>12 years) Children (2 - 11 years) Infants (0 - 2 years) Miles and More Frequent Traveller (Silver Status) Miles and More 
      Hon Circle Senator or Gold Star Alliance
      PRESTO 1 cabin bag max 8kg  the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 collapsible stroller or 1 car seat No checked-in luggage
      1 cabin bag max 8kg 
      No checked-in luggage
      1 cabin bag max 8kg 
      No additional pieces showing the status card
      ALLEGRO 1 cabin bag max 8kg + 1 checked-in suitcase max 23kg  the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat

      1 checked-in suitcase max 23kg 

      1 cabin bag max 8 kg,
      dims 55x40x20cm 

      1 additional piece 
      + 1 Golf Bag
      ANDANTE 1 cabin bag max 8kg + 1 checked-in suitcase max 23kg  the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat

      1 checked-in suitcase max 23kg 

      1 cabin bag max 8 kg,
      dims 55x40x20cm 

      1 additional piece 
      + 1 Golf Bag
      VIVACE 2 cabin bags + 1 checked-in suitcase max 32kg  the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat

      1 checked-in suitcase max 32kg 

      2 pieces of carry-on baggage up to 8 kg each,
      dims 55x40x20cm

      1 additional piece 
      + 1 Golf Bag
      ADAGIO 2 cabin bags + 1 checked-in suitcase max 32kg the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat

      1 checked-in suitcase max 32kg 

      2 pieces of carry-on baggage up to 8 kg each,
      dims 55x40x20cm

      1 additional piece 
      + 1 Golf Bag
      For all the tickets issued until 30th June 2019
      LIGHT 1 cabin bag max 8kg (No checked-in luggage)  the same baggage allowance as adults.
      + 1 car seat or 1 stroller
      1 car seat or 1 stroller As per fare booked
      No checked-in luggage
      1 cabin bag  max 7kg 
      No additional pieces showing the status card 
      (Light fare does not permit additional free baggage or a golf bag anymore)
       
      PLUS

      1 checked-in suitcase max 23kg 

      1 cabin bag max 8 kg, dims 55x40x20cm

      the same baggage allowance as adults.
      + 1 car seat or 1 stroller
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat As per fare booked 1 additional piece 
      + 1 Golf Bag
      EMOTION

      1 checked-in suitcase max 32kg 

      2 pieces of carry-on baggage up to 8 kg each,
      dims 55x40x20cm

      the same baggage allowance as adults.
      + 1 car seat or 1 stroller
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat As per fare booked 1 additional piece 
      + 1 Golf Bag


      Sizes

      * Each suitcase may measure max. 158 cm (width + height + depth).
      ** Cabin bags may measure max. 115 cm (width + height + depth).

      Our partners may have different baggage rules. If part of your journey is with another airline, please check their baggage rules.

    • What about excess baggage?

      If you have purchased a Fare that does not include hold luggage, you have the option of adding luggage to your reservation directly online, when booking your flight ticket or in a second moment during the "Manage bookingsection or by calling the Air Dolomiti Call Center. You get the best rates if you pay up to 24 hours before flight departure – or you may pay for your extra luggage at a higher rate at the airport.

      You may add extra bags for adults and children, except infants (children under two). This ancillary service is not refundable.
       

      For all flights out of or into Munich to or from Bari, Bologna, Florence, Pisa, Turin, Venice and Verona and the routes Frankfurt-Verona and Frankfurt-Turin, and only if flying on an Air Dolomiti NOBAG fare ticket (that does not include hold luggage):

        NOBAG fares – Excess Baggage Fees  
        up to 24 hours before flight departure  from 24 hours before flight departure 
      First bag €25 €50
      Second or extra bag €80 €80


      For all flights out of or into Munich to or from Bari, Bologna, Florence, Pisa, Turin, Venice and Verona and the route Frankfurt-Verona and Frankfurt-Turin, and only if flying on an Air Dolomiti fare ticket that includes hold luggage:

        Fares with hold luggage included – Excess baggage Fees  
        up to 24 hours before flight departure  from 24 hours before flight departure 
      First suitcase INCLUDED INCLUDED
      Second or extra suitcase €80 €80

       

      Fees are per leg for each passenger. Each extra bag can be up to the same size and weight as a standard checked bag. If at the airport your luggage exceeds the standard allowance either in weight and dimension, a surcharge may be applied. Bags over 32kg cannot be checked in.

      If the extra baggage fare is paid for at the airport, an extra fee may be applicable. 


      Important information

      For all flights Milan Malpensa - Munich - Milan Malpensa, Munich - Graz - Munic, Frankfurt - Linz - Frankfurt and Milan Linate - Frankfurt - Milan Linate when you purchase an Economy Light fare on this website you will only be able to add a checked-in bag through our ticket office at the airport or Air Dolomiti Customer Service phone: +39 045 2886140 (from Germany +49 089 97580497) email: salescenter@airdolomiti.it. This will be charged as an extra service. 

      Prices valid from 13th June 2017:

        Economy LIGHT – Excess Baggage Fees Economy LIGHT – Extra baggage fares Economy LIGHT – Extra baggage fares
        Baggage addition through Air Dolomiti Sales Center, on www.lufthansa.com and through Lufthansa Customer Service  Baggage addition at airport check-in desk  Baggage addition at airport gate
      First hold baggage 25,00€ 40,00€ 55,00€

       

      Additional free baggage or free golf equipment allowance for HON, Senators or Star Gold members with an Air Dolomiti ticket (starting with 101) in PLUS or EMOTION fare.
      In this case you can carry free one extra hold luggage or one golf bag:
      -2 bags up to 23 kg each OR 1 bag + 1 golf bag flying in Economy class (Plus fare),
      -2 bags up to 32 kg each OR 1 bag + 1 golf bag flying in Business class (Emotion fare). 

      From September 1st 2017, the additional free baggage or free golf equipment allowance is not applicable to HON/SEN and Gold Star Members traveling with LIGHT fare anymore. Therefore all checked baggage has to be charged as extra baggage.

       

    • What are the weight and measurement limitations for hand luggage?

      The maximum weight for hand baggage is 8kg for Economy class fares.
      The hand baggage in Business class fares includes two pieces of carry-on baggage up to 8 kg each.
      Dimensions for carry-on baggage: max 55x40x20cm

       

      If the free hand baggage allowance is exceeded in terms of number, dimensions and/or weight, the fee for excess baggage will be charged.
      Personal documents, medicines, valuables, mobile phones and laptops should be carried in cabin bags.
      Portable electronic devices containing lithium metal or lithium ion cells or batteries, including medical devices such as portable oxygen concentrators (POC) and consumer electronics such as cameras, mobile phones, laptops and tablets are permitted for personal use. Each person is limited to a maximum of 15 portable electronic devices.

      For any doubts about the transport of items or devices containing lithium metal or lithium ion cells or batteries, please contact our Sales Center in order to make sure of the authorization to transport these items.


      For safety reasons, certain items may not be taken in the cabin and are prohibited in carry-on baggage: weapons, potential weapons, imitation/replica weapons, pointed, sharp or blunt items (e.g. scissors, pocket knives, baseball bats) and all explosive and flammable substances. You fan find the list of forbidden items in accordance with EU Directive 2015/1998 can be found here.

      Only allowed in carry-on baggage:
      -E-cigarettes 
      -Lithium-ion spare batteries 

      Note: powerbanks and similar devices used as an energy source are considered to be spare batteries and may therefore not be carried in checked baggage.

      Batteries, spare/loose, including lithium metal or lithium ion cells or batteries, for portable electronic devices must be carried in carry-on baggage only.
      Articles which have the primary purpose as a power source, e.g. power banks are considered as spare batteries. Each person is limited to a maximum of 20 spare batteries.

      When there is insufficient space to stow all hand baggage safely on board you may be asked to check in some or all of your hand baggage at the boarding gate. 

       

      Important information for the passengers flying to the United States: effective from 30th June 2018 powder-like substances over 12 oz. / 350 mL should be placed in checked bags.
      Powders over 12 oz. / 350 mL in carry-on bags may be prohibited. 

    • What kind of liquids can I carry in my hand baggage?

      Each liquid you carry in your hand baggage must be in its own container of no more than 100 ml. All liquids must be placed in a transparent, re-sealable plastic bag with a total volume of no more than 1 litre. One transparent plastic bag may be taken per person.

      However, you may always bring:
      •    Baby food to be consumed during the flight
      •    Medicines to be taken during the flight, provided you have a prescription or attending physician's statement
      •    Special diet foods to be consumed during the flight

    • If my trip includes a transfer with a connecting flight, will my check-in baggage be sent to my final destination?

      If your trip includes a transfer with a connecting flight, your check-in baggage will usually be sent to your final destination. The baggage claim tag that you receive when dropping off your baggage always states your bag’s final destination.

      When transferring, you only need to collect your baggage and check it in again for your connecting flight, if:
      •    You have purchased 2 or more tickets from different airlines that have dissimilar conditions
      •    You arrive at one airport and your connecting flight departs from another airport 
      •    Your transfer lasts longer than 12 hours or your next flight departs the next day.

    • What does it happen if my journey includes flights with other airlines?

      Baggage allowances and policies can vary from airline to airline. If your journey includes a flight with an airline other than Air Dolomiti, your checked baggage allowance may be different:

      •    If your entire journey is with another airline, their checked baggage allowance will apply. For example, if you fly Lufthansa from Milan Malpensa to Munich, Lufthansa’s baggage policy applies, even if the flight is operated by Air Dolomiti, 
      •    If your journey includes connecting flights with more than one airline, the checked baggage policy of the airline that operates the longer leg will apply. For example, if you fly with Lufthansa from New York to Munich and connect onto Air Dolomiti to Venice, the leg with Lufthansa is longer and their baggage policy applies to the whole journey.

    • Can I transport special baggage?

      You can bring sporting equipment and other items instead of a suitcase only if you have booked your flight in a fare that includes hold luggage (in this case sporting equipment is included in the free baggage allowance).
      If you booked your flight in a fare that does not include hold luggage​, you will be charged the fee for the transportation of sporting equipment.

      For items larger than 2 meters or heavier than 32kg, transportation will be denied. 

       

      Important: reserve in advance for special baggage

      Because of limited space on our aircraft, you need to make a reservation for the transportation of some types of special baggage as early as possible – no later than 48 hours before departure.

      Make sure that the reservation is confirmed before departure to ensure that you can take your special baggage with you.

    • What are the regulations for sporting equipment?

      Skis and snowboards

      •    A pair of skis max 2 metres long (or a snowboard), a pair of poles, a pair of ski boots (in a separate bag), a helmet.

      Ski equipment must be booked in advance as a limited number of skis may be transported due to limited space in the aircraft. 

      Starting from 8th April 2019 in addition to your free baggage allowance, you may carry one set of ski (snow) or snowboarding equipment free of charge on your flight. A fee of €80 per piece and route will be charged for any additional skiing or snowboarding equipment.
      This is not applicable to tickets without free baggage allowance.

       

      Golf clubs and umbrellas

      •    Golf equipment containing one set of golf clubs, golf balls and a pair of shoes, all packed in a recognised bag or case to safeguard against damage.
      •    A golfing umbrella or parasol carried separately counts as one item of baggage.

      Starting from 1st September 2018, a fee of €80 per piece and route will be charged.​

       

      Bicycles​

      Air Dolomiti accepts up to 5 regular non-motorised bicycles (e-bikes are forbidden) per flight. 
      Important: bicycles will only be accepted if they are packaged in a suitable bicycle case or a similar protective bag (cardboard, hard plastic, etc).
      Any manipulation of handlebars or pedals is not required. Deflating of tyres is not required.

      Transportation of bicycles must be booked in advance as space on the aircraft is limited. 

      Tandem bicycle: not accepted on Air Dolomiti flights.

      Starting from 1st September 2018, a fee of €80 per piece and route will be charged.​

       

      Diving equipment

      •    Diving mask, snorkel, fins, wetsuit, BCD-jacket, regulator, an empty tank bottle, a lamp (switched off, energy source separately packed, remove battery to protect against short circuit) 

      Transportation of diving equipment must be booked in advance.

      Starting from 1st September 2018, a fee of €80 per piece and route will be charged.​

       

      Surfing equipment

      •    A kite bag and a kite board. Please note that the transportation of windsurf boards or wave boards is not allowed.
       
      Transportation of  surfing equipment must be booked in advance.

      Starting from 1st September 2018, a fee of €80 per piece and route will be charged.

       

      Fencing equipment

      •    One bag containing one mask, one fencing uniform and one fencing blade.

      Starting from 1st September 2018, a fee of €80 per piece and route will be charged.

       

    • Can I carry sports arms/weapons?

      Only firearms and ammunition for shooting and hunting sports can be carried, and these only as checked hold baggage subject to strict conditions. The carriage of firearms must always be booked in advance.
      In addition to the firearm or its case, you may carry a maximum of 5 kg of ammunition for shooting/hunting sports.

      Please note:
      •    You must have all the necessary permits
      •    Ammunition must be exclusively for sporting purposes
      •    Firearms must be unloaded and packed in an unbreakable case. 
      •    The cartridges and ammunition must be carried separately from firearms in an unbreakable case and must be firmly secured in the case to protect them against impact and movement.
      •    The carriage of ammunition with explosive or incendiary bullets is not permitted.
      •    When checking in the baggage, you must declare that the firearms are not loaded and that the ammunition has been packed separately, and complete the form provided. More information will be supplied at check-in.
      •    Once the firearms have been checked in and tagged, the carrier will provide a suitable escort and handling of the firearms and/or ammunition to the aircraft.
      •    Return of the firearm at the destination will comply with local regulations. In the case of flights arriving in Italy, passengers must report to the Police Bureau for the return of the firearm and/or ammunition. The carriage of weapons and ammunition is subject to international and national legislation. More specifically, for flights departing from and/or arriving in Italy, the applicable law is No. 694/74.                                          

      The service must be requested when making the reservation. In some airports, may ask travellers to pay an additional fee for handling weapons.

      A fee of €50 per piece and route will be charged.​
       
      Further fees may apply, depending on the departure airport, for security measures in which case these will be charged separately.

    • Can I carry musical instruments or other special baggage with me?

      Musical instruments can be carried in one of the following three ways: 

      1.    As extra baggage. 
      The instrument must not weigh more than 23 kg and must be in a hard case. Make sure the instrument is properly packed or the Airline will not be liable for any damage.  The instrument must be included in the passenger reservation. Check the cost of the service by contacting the Airline directly.

      2.    As hand baggage.
      Small musical instruments, such as violins or smaller instruments, can be carried instead of hand baggage. The instrument must be small enough to fit in the overhead cabin lockers.  

      3.     On an extra seat. 
      Larger instruments that do not fit into the overhead cabin lockers or under the seat may be carried on a seat in the cabin, provided they fall within certain measurements. The maximum measurements are 155X42X25 cm from the floor of the cabin or 110x42x50cm from the seat. The maximum weight allowed is 75kg.
      This seat must be booked at the same time as the passenger ticket by contacting Air Dolomiti. The service is subject to costs that must be checked directly with the Airline.


      The carriage of musical instruments must always be booked in advance.

       

      Other special baggage

      If you wish to transport any other item or special baggage, you may incur an additional fee. You always need to reserve the transportation of special baggage by contacting the Air Dolomiti Sales Center as early as possible, no later than 48 hours before departure.

    • What objects are prohibited?

      For safety and security reasons, certain items are prohibited either in checked baggage or in your carry-on baggage.
      The list of forbidden items in accordance with EU Directive 2015/1998 can be found here.

      For further information about prohibited items, carriage of electronic cigarettes and portable electronic devices (e.g. Hoverboards), please consult the dangerous goods section.

    • What should I do if my baggage get lost or damaged?

      Should your baggage be misplaced report its loss to the airport Lost & Found Office on arrival. The staff will open a baggage irregularity file. You will be given a Property Irregularity Report (PIR), and you may check for any updates about the tracing of your baggage using its reference number (ex. VRN EN XXXXX) - please click here to check the status of your misplaced bag: Air Dolomiti online luggage search

      Should you find out on arrival that your baggage has been damaged, please report the damage on arrival at the airport Lost & Found Office.
      The staff will open a baggage irregularity file. You will be given a Damaged Property Report (DPR) and all the necessary instructions.

      For further information please consult Baggage irregularities.

       

    • What about delivery at aircraft?

      Folding strollers, wheelchairs and crutches can be taken to the side of the aircraft for free thanks to the “Delivery at Aircraft” (DAA) procedure, which can be requested by passengers at the check-in desks or at the gate.
      In the case of connecting flights, passengers must specify if they wish to retrieve the items at the transit airport. The items will be placed in the hold and given back at the side of the aircraft or at baggage reclaim.

       

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