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Baggage - FAQ

  • PRELIMINARY INFO
  • CHECK-IN
  • BAGGAGE
    • What is the baggage allowance?

      The actual baggage allowance can differ according to the fare booked.

      Below you will find an indication of our general baggage rules per travel class and for Miles&More members, Hon Circle, Senator and Gold Star Alliance.


      AIR DOLOMITI FARES (conditions for bookings from 1st January 2020)

      FARE: Adults (>12 years) Children (2 - 11 years) Infants (0 - 2 years) Miles and More Frequent Traveller (Silver Status) Miles and More 
      Hon Circle Senator or Gold Star Alliance
      ECONOMY LIGHT 1 cabin bag max 8kg  the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 collapsible stroller or 1 car seat No checked-in luggage,
      only 1 cabin bag max 8kg 
      No checked-in luggage
      1 cabin bag max 8kg 
      No additional pieces showing the status card
      ECONOMY CLASSIC 1 cabin bag max 8kg + 1 checked-in suitcase max 23kg  the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat

      1 checked-in suitcase max 23kg 1 additional piece

      1 cabin bag max 8 kg,
      dims 55x40x20cm 

      1 additional piece 
      + 1 Golf Bag
      ECONOMY FLEX 1 cabin bag max 8kg + 1 checked-in suitcase max 23kg  the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat

      1 checked-in suitcase max 23kg 1 additional piece

      1 cabin bag max 8 kg,
      dims 55x40x20cm 

      1 additional piece 
      + 1 Golf Bag
      BUSINESS SAVER 2 cabin bags + 2 checked-in suitcases, each up to max 32kg  the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat

      1 checked-in suitcase max 32kg 

      2 pieces of carry-on baggage up to 8 kg each,
      dims 55x40x20cm

      1 additional piece 
      + 1 Golf Bag
      BUSINESS FLEX 2 cabin bags + 2 checked-in suitcases, each up to max 32kg  the same baggage allowance as adults
      + 1 collapsible stroller or 1 car seat 
      1 checked-in suitcase max 10kg + 1 collapsible stroller or 1 car seat

      1 checked-in suitcase max 32kg 

      2 pieces of carry-on baggage up to 8 kg each,
      dims 55x40x20cm

      1 additional piece 
      + 1 Golf Bag


      Sizes

      * Each suitcase may measure max. 158 cm (width + height + depth).
      ** Cabin bags may measure max. 115 cm (width + height + depth).

      Our partners may have different baggage rules. If part of your journey is with another airline, please check their baggage rules.

    • What if I need to add baggage to my booking?

      If you have purchased a Light fare that does not include hold luggage, you have the option of adding luggage to your reservation directly online, when booking your flight ticket or in a second moment during the "Manage bookingsection or by calling the Air Dolomiti Call Center. You get the best rates if you pay up to 8 days before flight departure – or you may pay for your extra luggage at a higher rate at the airport.

      You may add extra bags for adults and children, except infants (children under two). This ancillary service is not refundable.

       

      For all flights within Europe (e.g. Munich-Venice or Frankfurt-Verona) and only if flying on an Air Dolomiti Light fare ticket (that does not include hold luggage) starting from 3 November 2020 below fares will be applicable:

      Economy LIGHT fares – Excess Baggage Fees Online booking up to 8 days before departure Online booking 7-0 days before departure At the airport
      First bag €25 €30 €50
      Second or extra bag €80

       

      For all flights within Italy (e.g. Florence-Cataniaand only if flying on an Air Dolomiti Light fare ticket (that does not include hold luggage), starting from 3 November 2020 below fares will be applicable:

      Economy LIGHT fares – Excess Baggage Fees Online booking up to 8 days before departure Online booking 7-0 days before departure At the airport
      First bag €15 €20 €50
      Second or extra bag €80

       

      For all flights with a fare ticket that includes hold luggage (e.g. Economy Classic, Economy Flex):

        Fares with hold luggage included – Excess baggage Fees
      First suitcase INCLUDED
      Second or extra suitcase €80

       

      Fees are per leg for each passenger. Each extra bag can be up to the same size and weight as a standard checked bag. If at the airport your luggage exceeds the standard allowance either in weight and dimension, a surcharge may be applied. Bags over 32kg cannot be checked in.

      If the extra baggage fare is paid for at the airport, an extra fee may be applicable. 


      Important information

      Additional free baggage (up to 23 kg in Economy class; up to 32 kg in Business class) or free golf equipment are allowed for HON, Senators or Star Gold members with an Air Dolomiti ticket (starting with 101).

      The additional free baggage or free golf equipment allowance is not applicable to HON/SEN and Gold Star Members traveling with LIGHT fare anymore. Therefore all checked baggage has to be charged as extra baggage.

       

    • What are the weight and measurement limitations for hand luggage?

      IMPORTANT INFORMATION - Changes in hand baggage rules
      Effective from 26th June 2020, passengers are only allowed to carry on board one piece of hand luggage, regardless of the fare purchased.
      If you have purchased a fare that allows 2 pieces of hand luggage (for example Business Class fares) you can bring only one bag on board with you and register the other bag in hold. 

      Every piece of hand luggage that complies with the rules (dims max 55x40x20cm and max 8kg) can now be checked in free of charge – even if you have booked a Light fare. Please deliver your handbag at the check-in counter.
      This also applies to transit passengers in Germany who pass through security checks.

      Please consult our Corona-Decrees and regulations section for the current baggage regulations.

      ****

      The maximum weight for hand baggage is 8kg and dimensions for carry-on baggage: max 55x40x20cm.
      For Economy Class fares only one item is included;
      the hand baggage in Business class fares includes two pieces of carry-on baggage up to 8 kg each.

      Please visit our baggage regulations area for detailed information.


      Important information for the passengers flying to the United States: effective from 30th June 2018 powder-like substances over 12 oz. / 350 mL should be placed in checked bags.
      Powders over 12 oz. / 350 mL in carry-on bags may be prohibited.

       

    • What kind of liquids can I carry in my hand baggage?

      Each liquid you carry in your hand baggage must be in its own container of no more than 100 ml. All liquids must be placed in a transparent, re-sealable plastic bag with a total volume of no more than 1 litre. One transparent plastic bag may be taken per person.

      However, you may always bring:
      •    Baby food to be consumed during the flight
      •    Medicines to be taken during the flight, provided you have a prescription or attending physician's statement
      •    Special diet foods to be consumed during the flight

    • If my trip includes a transfer with a connecting flight, will my check-in baggage be sent to my final destination?

      If your trip includes a transfer with a connecting flight, your check-in baggage will usually be sent to your final destination. The baggage claim tag that you receive when dropping off your baggage always states your bag’s final destination.

      When transferring, you only need to collect your baggage and check it in again for your connecting flight, if:
      •    You have purchased 2 or more tickets from different airlines that have dissimilar conditions
      •    You arrive at one airport and your connecting flight departs from another airport 
      •    Your transfer lasts longer than 12 hours or your next flight departs the next day.

    • What does it happen if my journey includes flights with other airlines?

      Baggage allowances and policies can vary from airline to airline. If your journey includes a flight with an airline other than Air Dolomiti, your checked baggage allowance may be different:

      •    If your entire journey is with another airline, their checked baggage allowance will apply. For example, if you fly Lufthansa from Milan Malpensa to Munich, Lufthansa’s baggage policy applies, even if the flight is operated by Air Dolomiti, 
      •    If your journey includes connecting flights with more than one airline, the checked baggage policy of the airline that operates the longer leg will apply. For example, if you fly with Lufthansa from New York to Munich and connect onto Air Dolomiti to Venice, the leg with Lufthansa is longer and their baggage policy applies to the whole journey.

    • Can I transport special baggage?

      You can bring sporting equipment and other items instead of a suitcase only if you have booked your flight in a fare that includes hold luggage (in this case sporting equipment is included in the free baggage allowance).

      If you booked your flight in a fare that does not include hold luggage​, you will be charged the fee for the transportation of sporting equipment.

      For items larger than 2 meters or heavier than 32kg, transportation will be denied. 

      Important: reserve in advance for special baggage

      Because of limited space on our aircraft, you need to make a reservation for the transportation of some types of special baggage as early as possible – no later than 48 hours before departure.

      Make sure that the reservation is confirmed before departure to ensure that you can take your special baggage with you.

    • What are the regulations and prices for sporting equipment?

      Flat rates for sports baggage

      The rates for standard sports equipment are as follows:
      -national routes (e.g. Florence-Catania): 70€
      -routes within Europe (e.g. Frankfurt-Verona): 80€

      These prices are charged per route each time (from one bag drop-off to the next) and are valid exclusively for Air Dolomiti and Lufthansa flights.

       

      Skis and snowboards

      •    A pair of skis max 2 metres long (or a snowboard), a pair of poles, a pair of ski boots (in a separate bag), a helmet.

      Ski equipment must be booked in advance as a limited number of skis may be transported due to limited space in the aircraft. 

       

      Golf clubs and umbrellas

      •    Golf equipment containing one set of golf clubs, golf balls and a pair of shoes, all packed in a recognised bag or case to safeguard against damage.
      •    A golfing umbrella or parasol carried separately counts as one item of baggage.

       

      Bicycles​

      Air Dolomiti accepts up to 5 regular non-motorised bicycles (e-bikes are forbidden) per flight. 
      Important: bicycles will only be accepted if they are packaged in a suitable bicycle case or a similar protective bag (cardboard, hard plastic, etc).
      Any manipulation of handlebars or pedals is not required. Deflating of tyres is not required.

      Transportation of bicycles must be booked in advance as space on the aircraft is limited. 

      Tandem bicycle: not accepted on Air Dolomiti flights.

       

      Diving equipment

      •   Diving mask, one snorkel, one pair of fins, one wetsuit, one BCD-jacket, one regulator, an empty tank bottle (oxygen cylinder) and a lamp (switched off, energy source separately packed, remove battery to protect against short circuit) complying with IATA DGR (Dangerous Goods Regulations).

      Transportation of diving equipment must be booked in advance.

       

      Surfing equipment

      •    A kite bag and a kite board. Please note that the transportation of windsurf boards or wave boards is not allowed.
       
      Transportation of  surfing equipment must be booked in advance.

       

      Fencing equipment

      •    One bag containing one mask, one fencing uniform and one fencing blade.

    • Can I carry sports arms/weapons?

      Only firearms and ammunition for shooting and hunting sports can be carried, and these only as checked hold baggage subject to strict conditions. The carriage of firearms must always be booked in advance.
      In addition to the firearm or its case, you may carry a maximum of 5 kg of ammunition for shooting/hunting sports.

      Please note:
      •    You must have all the necessary permits
      •    Ammunition must be exclusively for sporting purposes
      •    Firearms must be unloaded and packed in an unbreakable case. 
      •    The cartridges and ammunition must be carried separately from firearms in an unbreakable case and must be firmly secured in the case to protect them against impact and movement.
      •    The carriage of ammunition with explosive or incendiary bullets is not permitted.
      •    When checking in the baggage, you must declare that the firearms are not loaded and that the ammunition has been packed separately, and complete the form provided. More information will be supplied at check-in.
      •    Once the firearms have been checked in and tagged, the carrier will provide a suitable escort and handling of the firearms and/or ammunition to the aircraft.
      •    Return of the firearm at the destination will comply with local regulations. In the case of flights arriving in Italy, passengers must report to the Police Bureau for the return of the firearm and/or ammunition. The carriage of weapons and ammunition is subject to international and national legislation. More specifically, for flights departing from and/or arriving in Italy, the applicable law is No. 694/74.                                          

      The service must be requested when making the reservation. In some airports, may ask travellers to pay an additional fee for handling weapons.

      The following fees will be charged per piece and route:
      -national flights: 70€
      -flights within Europe: 80€
       
      Further fees may apply, depending on the departure airport, for security measures in which case these will be charged separately (directly at the airport).

    • Can I carry musical instruments or other special baggage with me?

      Yes, you can take with you your musical instrument in different ways, depending on the weight and size: you can carry it as an additional item of baggage and check it in, in cabin as a carry-on baggage or alternatively booking an extra seat for larger instruments. If you choose this last option, you should make the reservation for the extra seat at the same time as the passenger ticket contacting Air Dolomiti Sales Center. The service is subject to costs that must be checked directly with the airline.

      For further information see the special baggage area.

      The carriage of musical instruments must always be booked in advance. We kindly recommend you to contact our Sales Center at least 48 hours before the flight departure.

       

      Other special baggage

      If you wish to transport any other item or special baggage, you may incur an additional fee. You always need to reserve the transportation of special baggage by contacting the Air Dolomiti Sales Center as early as possible, no later than 48 hours before departure.

    • What objects are prohibited?

      For safety and security reasons, certain items are prohibited either in checked baggage or in your carry-on baggage.
      The list of forbidden items in accordance with EU Directive 2015/1998 can be found here.

      For further information about prohibited items, carriage of electronic cigarettes and portable electronic devices (e.g. Hoverboards), please consult the dangerous goods section.

    • What should I do if my baggage get lost or damaged?

      Should your baggage be misplaced report its loss to the airport Lost & Found Office on arrival. The staff will open a baggage irregularity file. You will be given a Property Irregularity Report (PIR), and you may check for any updates about the tracing of your baggage using its reference number (ex. VRN EN XXXXX) - please click here to check the status of your misplaced bag: Air Dolomiti online luggage search

      Should you find out on arrival that your baggage has been damaged, please report the damage on arrival at the airport Lost & Found Office.
      The staff will open a baggage irregularity file. You will be given a Damaged Property Report (DPR) and all the necessary instructions.

      For further information please consult Baggage irregularities.

       

    • What about delivery at aircraft?

      Folding strollers, wheelchairs and crutches can be taken to the side of the aircraft for free thanks to the “Delivery at Aircraft” (DAA) procedure, which can be requested by passengers at the check-in desks or at the gate.
      In the case of connecting flights, passengers must specify if they wish to retrieve the items at the transit airport. The items will be placed in the hold and given back at the side of the aircraft or at baggage reclaim.

       

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