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Rebooking options

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  • Rebooking options
    • How can I postpone my trip?

      You can keep active your ticket without having to change to an alternative flight date immediately.

      For flights until 30th April 2021:

      1. For tickets purchased within 15th May 2020 – If you would like to postpone your trip within 31st December 2020:
      • the ticket preserve its full value and, in addition, you can benefit from a € 50.00 discount. In this case, there will be no penalty fee and the above mentioned discount can be used if there is a difference in fares (e.g. change in booking class or similar);
      • it is possible to proceed with a rebooking without any penalty fee, but only with fare assessment if any;
      • it is possible to keep the reservation in stand-by until 31st August 2020 and communicate the new travel dates within this period.
      1. For tickets purchased within 15th May 2020 – If you would like to postpone your trip within 31st December 2021:
      • the ticket preserve its full value;
      • It is possible to proceed with a rebooking without any penalty fee, but only with fare assessment if any;
      • It is possible to hold the reservation in stand-by until 31st January 2021 and to communicate the new travel dates within this period.
      1. For tickets purchased between 16th May 2020 and 30th June 2020 - If you want to postpone your trip within 31st December 2021:
      • the ticket preserve its full value;
      • it is possible to proceed with a rebooking without any penalty fee, but only with fare assessment if any;
      • it is possible to hold the reservation in stand-by until 31st January 2021 and to communicate the new travel dates within this period.
    • What if I want to change my destination?

      Of course we also thought about that. You can change your flight to a new destination in the Air Dolomiti network or within the Lufthansa Group. However, this is only allowed for tickets purchased until 15th May 2020.

       

    • When do I have to communicate the new travel date?

      You must communicate the new travel date or the suspension of your booking prior to the departure of the original flight. You can change the new departure date according to "How can I postpone my trip?" by contacting our Service Center or your trusted travel agency.

    • For which tickets are these options valid?

      They apply to Air Dolomiti tickets (numbered 101-) that were booked up to and including 30th June 2020 and which include a confirmed travel date by 30th April 2021 at the latest.

    • How do I make these changes?

      You can contact our Service Center at +39 045 2886140 or +49 (0) 89 97580497 (Monday to Friday, 8.30 a.m. to 8 p.m., Saturday to Sunday, 9 a.m. to 5 p.m.) or your trusted travel agency.