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Should your baggage be misplaced report its loss to the airport Lost & Found Office on arrival. The staff will open a baggage irregularity file. You will be given a Property Irregularity Report (PIR), and you may check for any updates about the tracing of your baggage using its reference number (ex. VRN EN XXXXX) - please click here to check the status of your misplaced bag:
Whilst we will make every attempt to ensure your baggage is handled with care, Air Dolomiti’s liability for loss, delay or damage to baggage is limited to the provision of the Montreal Convention.
You may request more information at our Customer Relations office at: firstname.lastname@example.org
You should report the loss of or damage to your baggage directly at the airport. However loss or damage can also be reported later, within 7 days from your flight’s date or 7 days after the delivery of your luggage, by contacting our customer relations office at: email@example.com
COMPENSATION FOR DAMAGE, LIABILITY AND INSURANCE
The Airline's liability is regulated by law. Nonetheless, we recommend taking out insurance on your luggage.
Liability for damage, destruction, total or partial loss and delayed delivery of luggage is limited to 1,131 special drawing rights per journey and per passenger. The special drawing right (SDR) is the unit of account of the International Monetary Fund (IMF); 1,131 SDRs currently correspond to about €1,294.88 (sum subject to currency fluctuations).
Terms for presentation of complaint
Lost or damaged luggage should be reported directly in the airport. A complaint can be made in writing at any time, subject to the terms provided for by law for the presentation of complaints, but in this case the burden of proof lies with the passenger, who consequently has to prove that the damage occurred during air transport.
The terms for presenting a complaint are as follows:
• Damage and partial loss of luggage: within seven days of consignment of luggage
• Compensation for delayed return: within 21 days of delivery of luggage
Dates are as postmark or date of receipt for faxes and e-mails.