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Info and contacts

  • Info and contacts
    • Service Center and Social Media Channels

      Contact our Service Center in order to get further information on your bookings:

      • via phone at +39 0452886140 (active form Monday to Friday from 8.30 am to 8.00 pm and on Saturday and Sunday from 9.00 pm to 5.00 pm) or  089 97580497 if calling from Germany (active fromo Monday to Friday from 9.00 am to 5.00 pm)
      • write an e-mail to
      • using our live chat service
      • contact us on Facebook or Twitter: a dedicated team will answer your questions.


    • Current situation of lounges facilities

      In line with the approaching summer and the loosening of international travel restrictions, many lounges are gradually opening again.
      However, for the time being Air Dolomiti passengers can only access to Lufthansa lounges in Frankfurt, Munich and Milan Malpensa. Starting from 1st July 2021 the lounges at Milan Linate and Linz airports are now also accessible again; the VIP lounge at Venice airport is accessible from 10th July 2021.

      Click here for the latest news about Lufthansa lounges.


    • Information on Covid-19 testing at airports

      At many international airports, you can get tested for Covid-19. The test is usually conducted in the form of a PT-PCR-Tests, in some cases in the form of other internationally recognized testing procedures for the direct detection of the SARS-CoV-2 coronavirus (LAMP, TMA as well as WHO-approved antigen tests).
      Covid-19 Test centre at Frankfurt Airport
      The test centres run by CENTOGENE and the German Red Cross are located centrally on the pedestrian bridge connecting Terminal 1 and the inter-city train station (The Squaire).
      CENTOGENE COVID-19 Test Centre – registration required
      Before arriving at the test centre, you must register and order your test (charges apply). You can find further information on the cost of the test and how long it takes, as well as how to register, on the CENTOGENE website.
      Covid-19 Test centres at Munich Airport
      The test centres are located in the Terminal 2 Baggage Arrivals Hall and at Aicher Ambulanz in the forum of the Munich Airport Centre (MAC) on Level 04. Please register online in advance.
      Departing passengers can pay to take a test in the MVZ Martinsried medical laboratory with its "Test & Fly" Test Centre in Terminal 2, Level 4.  To register with MVZ Martinsried  
      Further information about coronavirus tests at the airport can be found on Munich Airport’s website.  
      Covid-19 Test centre at Italian airports
      Below a list of Italian airports where it is possible to get Covid-19 molecular and quick swabs before departure:
      You can find further information about Covid-19 test centers at international airports on Lufthansa Travel Regulations website.  
  • Flexible waiver policy
  • Decrees and regulations
  • Rebooking options