Please update your browser to visualise this site correctly. Update your browser now
Dear passenger,
Individual solutions matter most to us. Please use the following forms for assistance in case of flight- or baggage irregularities.
We will do our best to assist you further.
Flight irregularities: if you are a passenger, please use this form for a compensation request for long delay, cancellation or denied boarding by (EU) Regulation 261/2004.
Flight- and Baggage irregularities third parties: if you are a third party (claim agency, agency, insurance): please use this form for a compensation or indemnity request by (EU) Regulation 261/2004/.
Baggage irregularities: if you are a passenger, please use this form for an indemnity request as for the Montreal Convention.
Travel experience: please send us your comments, remarks or compliments through this form. Please fill in this form if you need assistance to find a lost item on board of our aircrafts.
Current Claim: use this form as reminder or to provide us additional information of an existing claim.