We want to make sure that your stay on board is as pleasant and safe as possible, even in these special times. For this reason we have taken precautionary measures, in coordination with the health authorities, to best protect both passengers and our employees, both on the ground and on board of our flights. Below you can find some useful information to help you planning your trips.
Before your flight
Before you start your travel, please make yourself familiar with the country specific requirements along your journey and observe the regulations at the departure and destination airports: for example it is compulsory at many airports to wear a surgical face mask and the same is applied for all flights to/from Italy.
For Germany you will find all information on the Entry & Residence pages of the Federal Foreign Office website or the Robert-Koch-Institute. Persons arriving from a country or area with increased risk of infection must go into a 10-days quarantine. Risks areas are defined by Robert Koch Institute.
ATTENTION: Current information for travel returnees
All passengers aged six years and older who wish to enter Germany on flights from risk and non-risk areas as of 0:00 on Tuesday 30 March must present a negative Covid-19 test at the time of departure. Without negative test proof, you cannot be carried. This was decided by the German government. The testing obligations also apply to passengers with a connecting flight in Frankfurt or Munich.
Capacities at international airports may be limited. We recommend that you find out today about testing options available for you at your departure point and ask you to allow sufficient time for your test. Antigen, PCR, LAMP and TMA tests performed at certified testing sites are accepted. Self-tests are excluded and not valid. The test must be done no more than 48 hours before entry.
Starting from 8 November 2020 Italy is considered risk area by the Robert Koch Institut, please see here (English version at the bottom of the page). For this reason it may be necessary to undergo a test and a quarantine on entry into Germany at the request of the local health authorities. Furthermore, German authorities require all passengers travelling to Germany from countries and regions with increased risk of infection to register online under following link - Digital Entry Application (DEA).
Information for Italy
According to the latest order of the Italian Minister for Health passengers entering Italy from abroad are requested to fill a self-declaration. You can download here the updated self-declaration, print it and fill in before your flight departure. Alternatively you can complete it directly on board on our flights flying to Italy.
Please take note of the following attachment, with the summarised measures for containing the spread of COVID-19 in force in Italy. ATTENTION: Starting from 10 December 2020 travellers to Italy from some countries are required to notify their arrival to the Prevention Department of the local Health Authority where they are staying. They must also present evidence of a negative (molecular or antigenic) swab test result obtained within a 48-hour timespan prior to entering Italy and self-isolate for a period of five days. Please consult the website of Italian Ministry of Health for updated information.
According to All. 1 DPCM of 14th July 2020 passengers departing from Italy are requested to fill in the “Self Declaration COVID-19”: the online form is available here and can be filled in at most one day in advance to departure.
The copy of your completed declaration will be sent as a PDF to the e-mail address specified in the form and you will be asked to show it, on your personal device or in printed version, at the airport check-in desks in order to collect your boarding pass.
Please consider that each passenger has to complete and sign a form for each leg.
We kindly invite you to check-in for your flight on our website or with the Lufthansa app. IMPORTANT: if your flight is departing from Italy and you are using online check-in, we kindly invite you to go to the airport check-in counters to collect your boarding pass and show a copy of Self Declaration Covid-19 form. You can find updated information here.
Changes in hand baggage rules
From 26 June 2020, passengers are only permitted to bring on board a single item of carry-on baggage, regardless of the fare purchased. Hand baggage can be placed inside the overhead bins or under the seat in front of you; should you need to stow personal clothing (jackets for example) in the overhead bin Italian authorities request that garments shall be placed in a disposable container: our cabin crew will be happy to provide one on request. At your convenience you can also use a clothing hanger available on every seat.
We have adapted our baggage regulations for you so that every piece of hand luggage that complies with the rules (max dims 55x40x20cm, max 8 kg) can now be checked in free of charge – even if you have booked a Light fare. Please deliver your handbag at the check-in counter.
At the airport
All dedicated staff will check that there is no crowding, that social distancing is complied with and that all passengers adhere to the health regulations.
Dedicated signs and/or announcements will be implemented to manage flows and ensure social distancing.
We ask you to wear a surgicalprotective mask covering your nose and mouth from the moment you arrive at the airport and during all procedures at the airport, such as check in, security checks, boarding, disembarking and baggage claim.
In certain airports, you may have your body temperature measured before departure and, if your temperature is higher than that required by the regulations (37.5° C), you may be prohibited from departing.
The temperature measurement is also required at the final destination airport in Italy and may also be carried out through a thermal scanner.
Passengers who do not comply with the health rules imposed by the competent authorities may be denied access to check in or boarding.
The management of suspicious cases will be guaranteed by the health authorities in compliance with the protocols in force.
The airport areas are cleaned and sanitised several times a day.
Boarding will be preferably carried out by jet-bridge, where possible, or on foot. If a shuttle bus is used, its capacity will be reduced to ensure social distancing.
Please note that some airport lounges may be temporarily closed and that the service will be adapted to meet the current restrictions.
Worry-free travel also means flying according to the strictest disinfection standards.
To this end, we guarantee daily non-routine disinfection of the on-board environment and our fleet is equipped with special HEPA filters that enable us to achieve cleaner cabin air than the air we breathe on the ground with a full exchange approximately every 3.5 minutes. The installed air conditioning filters are capable of retaining up to 99.9% of bacteria and viruses. In addition, our cabin crew is equipped with gloves and mask and offers passengers refreshing disinfectant wipes.
Due to a regulation of the Italian authorities personal clothing (e.g. jackets, coats, sweaters) is not allowed to be placed in the overhead bins. We kindly ask our passengers to store clothes inside their hand baggage, hang them on the hooks provided or use the space underneath the seat.
Wearing a mouth-nose-cover on board
Every passenger must wear a face mask on board, to cover their nose and mouth and according to All. 1 DPCM of 14th July 2020 the use of surgical masks is mandatory on board and at the airport (cloth masks are not allowed).
From 1 February 2021, only facemasks of the following standards will be permitted on Lufthansa flights to and from Germany: FFP2, KN95 and N95 standard or surgical masks. These have to be worn during boarding, on board and when leaving the aircraft. Masks made of fabric will no longer be permitted, visors and masks with valves have not been permitted already. Thus, in order to protect the health of all passengers and employees, the Lufthansa Group Airlines are taking up the regulation the German federal states have issued on 19 January 2021.
The use of the protective device is mandatory to protect your health during your flight. Only children under the age of 6 are exempt for this policy or people who are not allowed to wear a mask for health reasons.