We want to make sure that your stay on board is as pleasant and safe as possible, even in these special times. For this reason we have taken precautionary measures, in coordination with the health authorities, to best protect both passengers and our employees, both on the ground and on board of our flights. Below you can find some useful information to help you planning your trips.
Before your flight
Before you start your travel, please make yourself familiar with the country specific requirements along your journey and observe the regulations at the departure and destination airports: for example it is compulsory at many airports to wear a face mask and the same is applied for all flights to/from Italy.
For Germany you will find all information on the Entry & Residence pages of the Federal Foreign Office website.
According to order of the Italian Minister for Health dated 12th August 2020 passengers entering Italy from abroad are requested to fill a self-declaration. You can download here the updated self-declaration, print it and fill in before your flight departure.
Alternatively you can complete it directly on board on our flights flying to Italy.
According to All. 1 DPCM of 14th July 2020 passengers departing from Italy are requested to fill in the “Self Declaration COVID-19”: the online form is available here and can be filled in at most one day in advance to departure.
The copy of your completed declaration will be sent as a PDF to the e-mail address specified in the form and you will be asked to show it, on your personal device or in printed version, at the airport check-in desks in order to collect your boarding pass.
Please consider that each passenger has to complete and sign a form for each leg.
We kindly invite you to check-in for your flight on our website or with the Lufthansa app. IMPORTANT: if your flight is departing from Italy and you are using online check-in, we kindly invite you to go to the airport check-in counters to collect your boarding pass and show a copy of Self Declaration Covid-19 form. You can find updated information here.
Changes in hand baggage rules
From 26 June 2020, passengers are only permitted to bring on board a single item of carry-on baggage, regardless of the fare purchased. Hand baggage can be placed inside the overhead bins or under the seat in front of you; should you need to stow personal clothing (jackets for example) in the overhead bin Italian authorities request that garments shall be placed in a disposable container: our cabin crew will be happy to provide one on request. At your convenience you can also use a clothing hanger available on every seat.
We have adapted our baggage regulations for you so that every piece of hand luggage that complies with the rules (max dims 55x40x20cm, max 8 kg) can now be checked in free of charge – even if you have booked a Light fare. Please deliver your handbag at the check-in counter.
At the airport
All dedicated staff will check that there is no crowding, that social distancing is complied with and that all passengers adhere to the health regulations.
Dedicated signs and/or announcements will be implemented to manage flows and ensure social distancing.
We ask you to wear a surgicalprotective mask covering your nose and mouth from the moment you arrive at the airport and during all procedures at the airport, such as check in, security checks, boarding, disembarking and baggage claim.
In certain airports, you may have your body temperature measured before departure and, if your temperature is higher than that required by the regulations (37.5° C), you may be prohibited from departing.
The temperature measurement is also required at the final destination airport in Italy and may also be carried out through a thermal scanner.
Passengers who do not comply with the health rules imposed by the competent authorities may be denied access to check in or boarding.
The management of suspicious cases will be guaranteed by the health authorities in compliance with the protocols in force.
The airport areas are cleaned and sanitised several times a day.
Boarding will be preferably carried out by jet-bridge, where possible, or on foot. If a shuttle bus is used, its capacity will be reduced to ensure social distancing.
Please note that some airport lounges may be temporarily closed and that the service will be adapted to meet the current restrictions.
Worry-free travel also means flying according to the strictest disinfection standards.
To this end, we guarantee daily non-routine disinfection of the on-board environment and our fleet is equipped with special HEPA filters that enable us to achieve cleaner cabin air than the air we breathe on the ground with a full exchange approximately every 3.5 minutes. The installed air conditioning filters are capable of retaining up to 99.9% of bacteria and viruses. In addition, our cabin crew is equipped with gloves and mask and offers passengers refreshing disinfectant wipes.
Wearing a mouth-nose-cover on board
Lastly, in compliance with the Decree of the President of the Council of Ministers dated 26 April, every passenger must wear a mask on board, to cover their nose and mouth and according to All. 1 DPCM of 14th July 2020 the use of surgical masks is mandatory on board and at the airport (cloth masks are not allowed).
The use of the protective device is mandatory to protect your health during your flight. Only children under the age of 6 are exempt for this policy.
We can only accept exceptions to the mask obligation with a current (not older than 48 hours) negative PCR test result in addition to a medical certificate on a Lufthansa Group form. This policy will be valid starting from 1st September 2020.