Customer Relations

Dear passenger,

every single request is very important to us. After filling in the form, you will receive an automatic reply with the reference number of your claim.
We grant our effort to give you a prompt feedback.

Flight irregularity: If you are a passenger and want to request compensation pursuant to Regulation (EU) 261/2004 in case of delay, cancellation or overbooking. 

Request form

Baggage irregularity: if you are a passenger and need assistance in case your baggage has been damaged or lost.

Request form

Third party irregularity: if you are a third party (claim agency, agency, insurance) and want to make a request pursuant to (EU) Regulation 261/2004 or in case of baggage irregularity.

Request form

Compliment / Remark: If you want to share the travel experience you had with Air Dolomiti.

Request form

Loss of personal item: If you left something behind on board one of our aircraft or at the airport, please first contact the Lost and Found office of the airport of arrival. For further assistance, feel free to contact us.

Request form

Reminder / Integration: If you want to solicit a complain or integrate document to an already existing claim.

Request form