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Decrees and regulations

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  • Flexible waiver policy
  • Decrees and regulations
    • Latest precautionary measures for passengers and employees against the new Coronavirus (COVID-19)

      Our highest priority has always been the safety of our passengers and staff members. In the light of the foregoing, we constantly seek to ensure you a safe and pleasant stay on board.
      According to the latest directives of the Italian Ministry of Transport, we have taken more stringent precautionary measures to safeguard our travelers’ and employees’ wellbeing. 

      Among the necessary measures we can highlight the following:
      - Use of protective masks for both passengers and staff members - please read the paragraph about the obligation of wearing a mouth-nose cover
      - Temperature checks for all passengers, where applicable 
       
      Self-certification is still required for flights entering Italy: from 24 May 2021, when entering Italy, the paper self-declaration has been replaced by a digital form, which can be compiled at https://app.euplf.eu.
       
       
    • Current entry requirements

      In the current situation, entry restrictions might be subject to change on short notice. Therefore, it is essential that you inform yourself, before you start your journey, about the current entry requirements for your destination as well as the regulations at the departure and destination airports.

       

      For Italy: 
      Latest updates to check before your departure are available on the official page of the Italian Ministry of Foreign Affairs and International cooperation.

      Until 23 May 2021, travelers to Italy must complete the "Health Declaration Form": you can download here the updated self-declaration for entry in Italy from abroad.
      Online registration: Effective 24 May 2021 passengers must complete a Digital Passenger Locator Form at https://app.euplf.eu.

      The dPLF form must be sent prior departure, before boarding passenger has to show from his smartphone (in digital format) the dPLF in pdf and QRCode received via email: alternatively the passenger can print a copy of  dPLF  before departure.

      One form must be completed for each adult passenger; accompanied minors can be registered on the form of the accompanying adult. In the case of unaccompanied minors, the dPLF must be completed by the parent or legal guardian before departure.

      For more information about entry requirements, please see the Italian Department of Health for updated information.

       

      For Germany: you will find all information on the "Entry & Residence" pages of the Federal Foreign Office website or the ​​Robert-Koch-Institute.
      German authorities require all passengers travelling to Germany from countries and regions with increased risk of infection to register online under following link - Digital Entry Application (DEA) is mandatory for all entrants.

      Persons arriving from a country or area with increased risk of infection must go into a quarantine. Risks areas are defined by Robert Koch Institute.
      From the 6th June 2021 Italy is not considered a normal risk area anymore from Robert Koch Institut.

      UPDATE: from the 25th August 2021, we inform that passengers departing from non risk Schengen countries, including Italy, with destination Germany have the possibility to insert their health certification during the web check-in procedure, thus obtaining their boarding pass.
      The wording ADOK will appear on the boarding pass, while for those who do not enter their health data, the boarding pass will be collected at the check-in desks, as in the past.

      IMPORTANTAll passengers aged 12 years or older who are entering Germany must present on international flights to Germany a proof of vaccination or immunity or a negative Covid 19 test at the time of departure.
      The negative Covid test (PCR, antigen, RT-LAMP or TMA) must not have been carried out more than 72 hours before the planned arrival time in Germany (antigen test only 48 hours). Alternatively, it is also possible to present proof of immunity (digital or analogue PCR/LAMP/TMA test proof that is at least 28 days and no more than six months old) or proof of vaccination (analogue or digital proof of a vaccination series completed more than 14 days ago of a vaccine that has been approved by the German Paul Ehrlich Institute).
      Certificates are accepted in English, French, German, Italian or Spanish, self-tests are not valid.

      This rule applies both to passengers with final destination in Germany, as well as to passengers with a connecting flight in Germany to another destination. (Only passengers with a German domestic flight and without a prior international flight to Germany are exempt.)

       

      In addition an online registration before departure on the website www.einreiseanmeldung.de Digital Entry Application (DEA) could also be required (Italy excluded).
      For travelers entering from High Incidence Areas: passengers are required to enter a general 10-day quarantine.
      Exceptions:

      - Passengers with a vaccination or an immunity certificate: after a stay abroad of less than 24 hours or family visits abroad for less than 72 hours
      - Passengers a negative test certificate: after a business trip of less than 5 days or for system-relevant professionals.

      Capacities at international airports may be limited. We recommend that you find out today about testing options available for you at your departure point and ask you to allow sufficient time for your test. Antigen, PCR, LAMP and TMA tests performed at certified testing sites are accepted. Self-tests are excluded and not valid. The test must be done no more than 48 hours before entry.

      More information on Covid-19 testing at airports
       

      For Austria: from the 15th September 2021, please also note that upon arrival in Austria you must wear an FFP2 mask. Cloth masks are not permitted according to the Austrian authorities. Exempted are children up to the age of six (6) years.

       

      → To the latest travel regulations

      The latest entry restrictions can also be found onthe ​​IATA Travel Center Website.

    • Obligation to wear a surgical mask (mouth-nose-cover)

      Every passenger must cover the mouth and the nose on board on all Air Dolomiti and Lufthansa's flights and at the airport. Protective masks are mandatory for all the passengers. Moreover, face shields (masks with a protector visor) and masks with a valve are not permitted on board. All cabin crew with direct customer contact will of course also be wearing appropriate protection. 

      According to All. 1 DPCM of 14th July 2020, on each flight from/to and within Italy the use of surgical masks is mandatory on board.

      From 1 February 2021, only facemasks of the following standards will be permitted on Lufthansa flights to and from Germany: FFP2, KN95 and N95 standard or surgical masks. These have to be worn during boarding, on board and when leaving the aircraft. Masks made of fabric will no longer be permitted, visors and masks with valves have not been permitted already. 

      The only exceptions to the obligation are children under the age of 6 and persons who are not allowed to wear a mask for health reasons. 

      We only accept exception from the obligation to wear a mask on presentation of a validated negative PCR test result and a medical certificate on a corresponding Lufthansa Group form. The negative test result must be dated and issued no more than 48 hours prior to flight departure. This applies to both the outbound and the return flight. You can download here our medical certificate form for exemption of wearing a mouth-nose-cover.

      We take these protective measures very seriously and reserve the right to take appropriate action in case of non-compliance.


      Thank you for helping to protect all passengers!

    • Changes in hand luggage rules

      Due to new regulations at the aviation security checkpoints, you are currently only allowed to carry on board one piece of hand luggage regardless of the fare purchased: your hand baggage can be placed inside the overhead bins or under the seat in front of you. If you have purchased a fare that allows 2 pieces of hand luggage (for example Business Class fares) you can bring only one bag on board with you and register the other bag in hold.
      Due to a regulation of the Italian authorities personal clothing (e.g. jackets, coats, sweaters) is not allowed to be placed in the overhead bins. All garments have to be put either inside the hand baggage or on the provided hooks at the front seat.

      We have adapted our baggage regulations for you so that every piece of hand luggage that complies with the rules (dims max 55x40x20cm and max 8kg) can now be checked in free of charge – even if you have booked a Light fare. We kindly recommend all passengers to deliver their handbag at the check-in counter, even if it is not mandatory anymore.

      This also applies to transit passengers in Germany who pass through security checks.

      Please bear in mind already when packing that you need to heed the information regarding dangerous goods in checked-in baggage.

    • Important information for passengers flying to Sicily or to Apulia

      Travelers to Italy must present a negative COVID PCR or Antigen Test upon arrival in Italy. The test must have been taken within 48 hours of arrival.
      In addition, all travelers to/from Italy must complete the "Health Declaration Form".

      The regions Apulia and Sicily have made available an online registration form to be completed before arrival.
      After successful completion, passengers receive an electronic receipt, which must be shown upon departure and/or arrival.

      With reference to Apulia Region, passengers traveling to Apulia must fill in the self-report. People entering for work, health or reasons of urgency are not required to complete the form. 
      The registration form and additional important information are available online on the official Apulia Region website (available in Italian).

      With reference to recent Sicily's Governor Decrees, all passengers travelling to Sicily must register themselves online before departure: the registration form is available online, on Siciliacoronavirus website.

    • Mandatory self-declaration in case of entry into Italy from abroad

      From 24 May 2021, when entering Italy, the paper self-declaration shall be replaced by a digital form, which can be compiled online at https://app.euplf.eu., and be aware of the measures for containing the spread of COVID-19 in force in Italy (see attachment).

    • Assignment of seats for minors (2 - 12 years) and disabled persons and persons with reduced mobility (PRM) next to their parents and/or carers.

      In accordance with the current ENAC regulation, the seat assignment of minors (2 - 12 years old) and of disabled persons and persons with reduced mobility (PRM) next to their parents and/or accompanying persons, is not subject to any additional charge with respect to the cost of the airline ticket.

      Please contact our Call Centre for seat assignment and/or further information.

      Call +39 0452886140

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