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Preliminary info

  • PRELIMINARY INFO
    • Are there any special rules for pregnant women?

      For women with uncomplicated pregnancies flying is problem free. Nevertheless we recommend that pregnant women talk to their doctor in advance about their forthcoming flight.

      Expectant mothers with complication-free pregnancies can fly with Air Dolomiti until the end of the 36th week of pregnancy or up to four weeks before their expected due date without a medical certificate from a gynaecologist. However, we recommend that expectant mothers beyond the 28th week of their pregnancies carry a current letter from a gynaecologist which includes the following:

      o    confirmation that the pregnancy is progressing without complications
      o    the expected due date
      o    the doctor should expressly state that the patient’s pregnancy does not prevent her from flying.

      In the case of an uncomplicated pregnancy with twins or a multiple pregnancy, it is possible to fly until the end of the 28th week of pregnancy.

    • How can I ask for any special assistance?

      Contact Air Dolomiti Sales Center if you want to:

      •    Arrange assistance at the airport during boarding, disembarking and/or transfer
      •    Bring your own (manual or electric) wheelchair and/or use a cabin wheelchair
      •    Bring special medical equipment 
      •    Bring your assistance dog into the cabin

      Important
      •    You need to request special assistance (and book your flight) at least 48 hours before departure. 
      •    You must check in at the airport at least half an hour before the recommended check-in time

    • Can I carry my pets in the cabin?

      Small cats or dogs may be taken into the Economy and Business Classes:

      •    In a leak and bite proof IATA-approved pet travel bag with max. dimensions55x40x23 cm, or in a hard kennel with max. dimensions 48x32x29cm. Your pet must be able to stand up and lie down comfortably.
      •    Total weight of pet + travel bag or kennel: max 8 kg (18 lbs).
      •    The kennel must be placed under the seat in front of you. Pets must stay in their travel bags or kennels at all times.

      Reservations must be made by telephone at least 48 hours in advance. Please note that we can only accommodate a limited number of kennels in the cabin. 

      Charge per flight: €50

    • What about pets as check-in baggage?

      Your cat or dog may travel as check-in baggage in a temperature-controlled, pressurized hold:

      •    In a kennel that complies with IATA rules and does not exceed the following measures: 100X65X70 cm.  
      •    The transport container must be large enough for the animal to stand in its natural position, to turn around and to lie down. 
      •    The transport container must be designed to be leak-proof, e.g. lined with absorbent material such as newspapers, cardboard or blankets. 
      •    The container must be escape proof. We recommend sturdy plastic or wood containers made from harmless and non-toxic material. Wire-mesh cages are not allowed. 
      •    To prevent the animal from injuring itself, the interior of the container must not have any sharp corners, edges or nails. 
      •    If the container has castors, these must be removed. 
      •    Food and water bowls (empty) must be attached to the inside or the outside of the container. The material must be harmless and non-toxic. 
      •    Transport containers must have ventilation holes on at least three sides . 
      •    The animal’s lead, harness or tether must be tied or affixed to the top of the container. You can also carry it in your hand luggage. This ensures that there is no risk of your animal strangling itself in the container. 

      Breeds which are classified as fighting dogs may only be transported in special containers/crates. This does not apply to puppies between 3 and 6 months old. The following breeds and crossbreeds are classified as fighting dogs: 
      •    American Pit Bull Terrier 
      •    American Staffordshire Terrier 
      •    Staffordshire Bull Terrier 
      •    Bull Terrier (Miniature Bull Terriers are not considered fighting dogs) 
      •    American Bulldog 
      •    Caucasian Ovcharka (Caucasian Shepherd Dog)  
      •    Dogo Argentino 
      •    Karabash (Kangal Dog) (Anatolian Shepherd Dog) 
      •    Rottweiler 

      Dogs which belong to the pug-nosed breeds are especially sensitive to temperature and stress. We therefore recommend that you do not transport your dog if the temperature at your departure, transfer or destination airport is very high. The at-risk breeds include: 

      •    Boston Terrier 
      •    Boxer 
      •    Bull Dog (all breeds except the American Bulldog) 
      •    Chow Chow 
      •    Brussels Griffon 
      •    Japanese Chin 
      •    English Toy Spaniel 
      •    Pugs 
      •    Pekinese 
      •    Shih Tzu 
      This recommendation also applies to crossbreeds.

      Always make the reservation for your pet’s transportation by telephone at least 48 hours in advance. 

      Charge per flight :     €100 for kennels up to80x55x55cm 
                                     €200 for  kennels up 100x65x70cm

    • Does Air Dolomiti accept guide and assistance dogs on board?

      You have the option of taking a guide dog or other assistance dog with you free of charge.
      We recommend that you use a dog harness and muzzle. However, the number of animals allowed in the cabin is limited, so please let us know in good time if you wish to travel with a guide dog or assistance dog.
      Please also note that in some countries special regulations apply to the entry of animals and we recommend that you find out about the rules in advance.

    • What are the rights of persons with reduced mobility when travelling by air?

      On July 26th 2008 the EC Regulation No. 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air has become effective.
      The purpose of the regulation is to assure

      "[...] the protection of and provision of assistance to disabled persons and persons with reduced mobility travelling by air, both to protect them against discrimination and to ensure that they receive assistance." (art. 1).

      Download the EC Regulation No. 1107/2006.
      The basic concern of the regulation is to guarantee to disabled persons and persons with reduced mobility the equal participation in air transport.
      The prescriptions established by the regulation include the whole set of services required for all the activities concerning departure from, transit through and arrival at the airport.

      To take advantage of the services of assistance it will be necessary to make a notification of the need for assistance to the air carrier or it's agent or the tour operator concerned at least 48 hours before the published time of departure of the flight.

      For further information regarding the assistance under the responsibility of the managing bodies of airports click here.
      For further information regarding the assistance by air carriers click here.

      Airports offer a wide range of assistance services to disabled persons and persons with reduced mobility. You will find useful information on the official website of the interested airport.

    • Is an airline ticket valid in lieu of a receipt for claiming tax relief for expenses?

      Yes, in Italy airline tickets are held to be the equivalent of a receipt and as such fully comply with requirement to issue documentation recording payment received for services. This point was clarified in the Italian Revenue Agency’s Act No.349/E issued 28/11/2007.

    • Can children fly unaccompanied?

      Children aged between 5 and 11 years may only fly unaccompanied if they are using our special service or if they are travelling with someone who is at least 12 years old. Reserving the service is mandatory for all children aged 5 up to 11 years old. You can also (optionally) reserve the Unaccompanied Minor service if your child is between 12 and 17 years old and travelling on his own.

      To book this service you must provide the contact details of the person who will bring the child to the airport on departure, as well as the person who will meet the child at the airport on arrival (Full name, address, phone number and kinship degree). 

      In addition to the price of the flight, our special service for unaccompanied children incurs an additional charge of €40 per route.

      Children with an Italian passport under 14 years of age, must hold a completed ‘Dichiarazione di Affido’ when travelling out of Italy. This must be obtained from a local police office as it is not available at the airport.

      This form must be carried with your child’s passport. Travel will be denied if the form is not completed.

      If you do not live in Italy the authorization can be issued by the Italian Embassy or Consulate.

  • CHECK-IN
  • BAGGAGE
  • AT THE AIRPORT
  • IN FLIGHT