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Flight information

Dear passenger,

We realize that the current news regarding the impact and spread of the Coronavirus (COVID-19) is cause for uncertainty among airline passengers. We therefore thank you for continuing to place your trust in Air Dolomiti and choosing us for your travel needs.

We want to make sure that your stay on board is as pleasant and safe as possible under all circumstances. For this reason we have taken precautionary measures to best protect both passengers and our staff. This includes the provision of masks and gloves for all cabin crew as well as the temporary suspension of on-board service.

We are in constant contact with Health and Government Authorities to follow developments and provide you with real-time updates.

We wish to inform you that with the closure of Verona and Florence airports, flights operated by Air Dolomiti will depart from Venice and Pisa respectively. If you have a flight departing in next days, please visit our website for more information.
Contact our Service Center at +39 0452886140 (active form Monday to Friday from 8.30 am to 8.00 pm and on Saturday and Sunday from 9.00 pm to 5.00 pm) or write us on the social channels Facebook and Twitter: a dedicated team will answer your questions.

Below you can find the latest communications launched by Lufthansa Group and Air Dolomiti.


AIR DOLOMITI PRESS RELEASE
Verona, 17th March 2020

Air Dolomiti temporarily suspends its flight plan until 19 April 2020
Due to the increasing limits imposed on travel and the consequent decrease in demand for air travel in Italy and Europe, Air Dolomiti is forced to temporarily suspend its flight plan from tomorrow until April 19, 2020.

In view of the exceptional circumstances caused by the spread of the Coronavirus, the carrier aligns itself with the measures already taken by some other airlines of the Lufthansa Group to which it belongs.

Passengers holding Air Dolomiti tickets with departing flights on the above mentioned dates are invited to contact the Service Center on +39 045 2886140 or +49 089 97580497 if calling from Germany.

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LUFTHANSA GROUP PRESS RELEASE
Milan, 17th March 2020

A Lufthansa flight containing 1500 medical suits to deal with the Coronavirus emergency has landed in Milan

Air Dolomiti, the Italian airline of the Lufthansa Group, has coordinated the transport operation, maintaining contact with the Italian Embassy in Berlin.

Today, Tuesday 17 March, at 12.30, Lufthansa flight LH 1856 from Munich landed with an exceptional transport: 1500 medical suits donated by China to Italy to support the current Coronavirus emergency.

Air Dolomiti, the Italian airline of the Lufthansa Group, worked closely with the Italian Embassy in Germany, coordinating the operation and making itself available to offer its support to Italy and its people: the flight, initially scheduled on an Air Dolomiti Embraer 195, was upgraded to a Lufthansa Airbus A320 because of the exceptional transport. 

A collaboration between several realities such as Lufthansa, Air Dolomiti, Generali Deutschland and the Italian Embassy: a teamwork to carry out an important gesture of solidarity.

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LUFTHANSA GROUP PRESS RELEASE

Frankfurt, 13th March 2020

Lufthansa Group Airlines extend rebooking options for customers

  • Customers can keep their ticket without having to immediately commit to a new travel date 
  • Customers can also rebook to another destination 
  • Extended goodwill applies to booked and cancelled flights

Lufthansa Group Airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti are expanding their existing, comprehensive rebooking options in the interests of their customers due to the exceptional circumstances caused by the spread of the coronavirus.

Customers who have tickets for cancelled and also existing Lufthansa Group Airline flights can keep this ticket without having to commit to a new flight date directly. Existing bookings will be cancelled for the time being, but the ticket and ticket value will remain unchanged and can be rebooked to a new departure date up to and including 31 December 2020. 

This rule applies to tickets booked up to and including 12 March 2020 and having a confirmed travel date up to and including 30 April 2020. Customers are requested to inform us of their desired rebooking by 1 June 2020. No rebooking fees will be charged. If the original fare is no longer available, the corresponding difference must be paid when the rebooking is made. In addition, customers can also rebook to another destination.

With this extended goodwill arrangement, Lufthansa Group Airlines are responding to the wish of many customers to be able to have more flexibility regarding their travel plans given the current exceptional circumstances. 

Last week, the Lufthansa Group already introduced flexible rebooking options for its customers with regard to existing and future bookings. More information is available at lh.com. In addition, customers can contact the service hotline at any time on +49 (0) 69 86 799 799 to change their reservations. 

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AIR DOLOMITI PRESS RELEASE

Verona, 12 March 2020

Air Dolomiti announces a flight cancellation for the month of April

Air Dolomiti, in line with the measures adopted by the Lufthansa Group to which it belongs, in light of the exceptional circumstances caused by the spread of the coronavirus and the consequent the decrease in demand for air travel in Italy and Europe, has decided to reduce its flight operations for the period from 29 March to 24 April.

The reduction in frequencies concerns connections from Italy to Munich and Frankfurt. Flight cancellations will be implemented in the booking systems and affected passengers will be promptly informed about changes to their flights.

Passengers who have planned a trip with Air Dolomiti are invited to check the current status of their flight on the company’s website. Guests who have provided their contact details will be informed about changes to their flight. In order to meet their travel needs, Lufthansa Group airlines have introduced more flexible rebooking options.

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LUFTHANSA GROUP PRESS RELEASE

Frankfurt, 06 March 2020
 

Lufthansa Group airlines introduce flexible rebooking options
 
Extensive waiver policy for rebooking
New tickets purchased until 31 March will also have possibility to rebook once without rebooking fees  
Flights already booked with departure date until 30 April can rebook once until 31 December 
 
The Lufthansa Group airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti are now introducing more flexible rebooking options. The new extensive waiver policy for rebooking applies to both existing and future bookings worldwide.
 
General rebooking option for future bookings:
With immediate effect and until 31 March 2020, the Lufthansa Group airlines will waive the rebooking fees for all newly booked flights worldwide and offer a one-time rebooking – regardless of condition of the original booking fare purchased. Passengers can in future rebook to a new travel date until 31 December 2020 without rebooking fees. 
 
Possibility to rebook existing bookings:
The new waiver policy for existing bookings applies worldwide for tickets purchased before 5 March with a travel date up to 30 April 2020. Passengers can rebook to a new date up to 31 December 2020 without any rebooking fee – regardless of condition of the original booking fare purchased.
 
Applicable for both waiver policies: The departure and destination airports must be identical. If the original fare is no longer available, the corresponding difference must be paid. The rebooking must be made before the original travel date. 
 
With this new waiver policy, the Lufthansa Group Airlines are responding to the wish of many customers to help make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.
 
 
Media Relations
Lufthansa Group
http://newsroom.lufthansagroup.com/ 
Follow us on Twitter: @lufthansaNews

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Coronavirus: Information on flexible rebooking options

For more details on specific flights or refund claims, we kindly invite you to contact our Sales Center+39 045 2886140 (+49 089 97580497 from Germany) or write an email to salescenter@airdolomiti.it
Our Sales Center is available Monday-Friday 8:30 am - 8:00 pm (GMT+1); Saturday-Sunday 9:00 am - 5:00 pm (GMT+1)

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Frankfurt, 02 March 2020

Lufthansa Group continues to suspend flights to China and Iran 
Flights to mainland China are suspended until 24 April, to Tehran until 30 April
Frequencies to Italy, Seoul and Hong Kong  are also reduced
 
The safety of its passengers and employees is the top priority of the Lufthansa Group. After a thorough assessment of all currently available information on the Coronavirus, Lufthansa Group has decided to continue to extend the suspen-sion of flights between Germany, Switzerland, Austria and mainland China by Lufthansa, SWISS and Austrian Airlines until 24 April. Flights to Tehran will re-main suspended until 30 April.
 
Additionally, Lufthansa Group airlines are reducing additional frequencies in their route network to and from Hong Kong and Seoul (Korea). Flights between Munich and Hong Kong will be suspended between 6 March and 24 April. Passengers will be rebooked via Frankfurt and Zurich as far as possible during this period. Between 5 March and 24 April, some frequencies will also be cancelled on routes from Frankfurt and Munich to Seoul.
 
Italy is another focus of capacity reduction.
Lufthansa is adjusting its services to Northern Italy to meet changed demand. Lufthansa is adapting its offer to the changed demand and will reduce frequencies on various routes to Italy in March. This includes the destinations Milan, Venice, Rome, Turin, Verona, Bologna, Ancona and Pisa. In addition, frequencies on domestic routes from Frankfurt to Berlin, Munich, Hamburg and Paderborn and from Munich to Berlin, Hamburg, Düsseldorf, Cologne, Bremen and Hanover will be reduced.
 
SWISS will probably reduce flight frequencies to and from Florence, Milan, Rome and Venice until the end of April. 
 
Austrian Airlines is reducing its flight program to Italy in March and April by 40 percent. This includes reductions of flight frequencies on routes from Vienna to Milan, Venice, Bologna, Florence, Rome and Naples.
 
Eurowings is reducing its flights to and from Venice, Bologna and Milan until 8 March. Eurowings flights to other destinations in Italy are currently not affected. 
 
For its Italian route network, Brussels Airlines has decided to reduce its flights to Rome, Milan, Venice and Bologna by 30 percent until 14 March.
 
Passengers are requested to check their flight status on the airlines’ websites. Passengers who have provided their contact details will be informed by SMS if their flight is affected due to the Coronavirus.
 
These scheduling changes are part of the capacity reduction announced by Lufthansa Group last Friday (28 February). Accordingly, the availability of short- and medium-haul flights may be reduced by up to 25 percent in the coming weeks depending on further developments in the spread of the Coronavirus. Lufthansa Group airlines are also continuing to reduce their long-haul flight program. Mathematically speaking, the number of Lufthansa Group long-haul aircraft not in operation will increase from 13 to up to 23. 
 
Lufthansa Group has also announced further cost reductions in the personnel area as well as for material costs and project budgets. 
 
It is not yet possible to estimate the expected impact on earnings from current developments. The Lufthansa Group will publish key financial figures at its an-nual press conference on 19 March, 2020.
 
 
Media Relations
Lufthansa Group
http://newsroom.lufthansagroup.com/english/
Follow us on Twitter: @lufthansaNews

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PRESS  RELEASE
Frankfurt, 28th February 2020

Coronavirus: Capacity reduction planned

− Short-haul operations to be reduced by up to 25 percent during the next weeks

− Number of Lufthansa Group long-haul aircraft not in service increases from 13 to up to 23

− Possibility of reduced working hours under review
 

As a result of the current situation caused by the accelerated spread of the coronavirus, the Lufthansa Group has decided on taking further measures to counteract the economic consequences. Within the coming weeks, the number of short- and medium-haul flights will be reduced by up to 25 percent, depending on the further development of the spread of the coronavirus. The Lufthansa Group airlines are also continuing to reduce their flight schedule on long-haul routes. The number of Lufthansa Group long-haul aircraft currently not in operation will increase from 13 to up to 23. The Group is also examining the possibility of reduced working hours in various areas.

It is not yet possible to estimate the financial impact of the current developments. The Group will be publishing key financial figures at the annual press conference on 19 March 2020. 

Media Relations
Lufthansa Group
http://newsroom.lufthansagroup.com/
Follow us on Twitter: @LufthansaNews

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Bologna and Verona airports closures for maintenance works  - autumn 2020 
Due to the airfield maintenance schedule, Bologna Airport will be closed to air traffic from 16th to 20th September 2020 for maintenance works.
All flights to/from Bologna will be cancelled during this period, and for this reason some Air Dolomiti flights have been cancelled or switched to other airports. 

Verona Airport will also be closed to air traffic from 4th to 9th October 2020 for maintenance works.
All flights to/from Verona will be cancelled during this period, so some Air Dolomiti flights have been cancelled or moved to other airports.

For more details on specific flights or refund claims, we kindly invite you to contact our Sales Center: +39 045 2886140 (+49 089 97580497 from Germany) or write an email to salescenter@airdolomiti.it

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Information on the carriage of Apple MacBooks
Apple has recalled certain 15 inch models of Macbook Pro laptops sold between 2015 and 2017 as a result of a battery defect. Transport of these devices is forbidden on board the aircraft unless the battery has been replaced free of charge by the manufacturer.
For further information read the manufacturer website

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Carry-on restriction: powder-like substances

Important information for the passengers flying to the United States: effective from 30th June 2018 powder-like substances over 12 oz. / 350 mL should be placed in checked bags.
Powders over 12 oz. / 350 mL in carry-on bags may be prohibited.