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Special assistance

  • PREGNANT WOMEN AND UNACCOMPANIED CHILDREN
  • SEAT RESERVATION
  • SPECIAL ASSISTANCE
    • Travellers with special needs

      On July 26th 2008 the EC Regulation No. 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air has become effective.
      The purpose of the regulation is to assure

      "[...] the protection of and provision of assistance to disabled persons and persons with reduced mobility travelling by air, both to protect them against discrimination and to ensure that they receive assistance." (art. 1).

      For more information download the EC Regulation No. 1107/2006.The provisions of the Regulation cover all the services required to facilitate all activities involved in departure, transit and arrival at destination. 
       
      To benefit from the assistance services, passengers must notify the carrier or travel agent concerned of the services required at least 48 hours before the published time of departure. 

      See the assistance provided by airport management.
      See the assistance provided by carriers.

      Today’s airports offer facilities for passengers with reduced mobility. Information on the assistance available is generally found on the website of the airport concerned. You may also request information directly from the airport administration.
       
      Contact the Air Dolomiti Sales Center when making your reservation to request the assistance suited to your needs at least 48 hours before departure. Requests for special assistance include:
      • arranging for assistance at the airport when embarking, disembarking and/or in transit
      •  bringing your own wheelchair (manual or electric) and/or using the wheelchair in the cabin 
      • bringing special medical equipment
      • bringing an assistance dog into the cabin 

      Please contact Air Dolomiti Sales Center with any requests to travel with passenger mobility aids, which must be notified at the time of booking and/or checked for compatibility.

       

    • Wheelchairs

      Please contact us at the time of booking your flight if you wish to travel with your own wheelchair. This can be embarked directly at the check-in counter on the day of the flight, tagged and stored in the hold. Carriage is free of charge. Personal wheelchairs must fold flat; chairs powered by a liquid battery will not be accepted. The maximum size of wheelchair allowed is: 120 x 101 x 71 cm, and the weight must not exceed 80 kg.

      If necessary, we can provide free assistance to go from the check-in desk to the aircraft steps, to climb the aircraft steps or to reach a seat in the cabin. The wheelchair will be provided by the airport.    

       

    • Guide dogs

      Assistance dogs for those with hearing or visual impairments or other recognized needs for passengers with reduced mobility are carried free of charge.
      The service must be requested when making the reservation. It is not necessary for the dog to be kept in a pet carrier during the flight, but a leash and muzzle are recommended.
      Since the number of animals that can be carried in the cabin is limited, please notify us promptly if you will be travelling with an assistance dog.

      Please note that some countries have special provisions for the entry of animals. You are therefore advised to make inquiries well in advance.


      Air Dolomiti does not carry Emotional Support Dogs.

    • Medical assistance form

      For some illnesses or disabilities (such as heart or lung conditions, strokes, etc.), injuries from accidents or chronic pain, fitness for air travel must be assessed by the Air Dolomiti Medical Service.
      If there are doubts as to whether it is safe for you to fly, you or your doctor must apply in advance for an Air Dolomiti health assessment. A decision must be taken at least 48 hours before departure.
       
      In such cases, please download our medical assistance form, complete it and email it to the airline physician: 
      Dr Alessandro Olivieri 
      Email: olivieri.dott@gmail.com

      For more information, please contact our Sales Center at +39 0452886140 (Mon.-Fri. 08.30 to 20.00 and Sat./Sun. 09.00 to 17.00 – Public holidays: closed). 

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