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Baggage damageBaggage damage

Should you find out on arrival that your baggage has been damaged, please report the damage on arrival at the airport Lost & Found Office. The staff will open a baggage irregularity file. You will be given a Damaged Property Report (DPR) and all the necessary instructions.

If you are a passenger resident in Italy or staying in Italy for more than two weeks, kindly follow the instructions given in the following form: click here
If you are a passenger resident in Munich, please follow the instructions given in the form below: click here

 

Whilst we will make every attempt to ensure your baggage is handled with care, Air Dolomiti’s liability for loss, delay or damage to baggage is limited to the provision of the Montreal Convention.

You may request more information at our Customer Relations office at: customer-relations@airdolomiti.it

 

Notification deadlines
You should report the loss of or damage to your baggage directly at the airport. However loss or damage can also be reported later, within 7 days from your flight’s date or 7 days after the delivery of your luggage, by contacting our customer relations office at: customer-relations@airdolomiti.it

 

 


COMPENSATION FOR DAMAGE, LIABILITY AND INSURANCE
The Airline's liability is regulated by law. Nonetheless, we recommend taking out insurance on your luggage.

Montreal Convention
Liability for damage, destruction, total or partial loss and delayed delivery of luggage is limited to 1,131 special drawing rights per journey and per passenger. The special drawing right (SDR) is the unit of account of the International Monetary Fund (IMF); 1,131 SDRs currently correspond to about €1,294.88 (sum subject to currency fluctuations).

Terms for presentation of complaint
Lost or damaged luggage should be reported directly at the airport. A complaint can be made in writing at any time, subject to the terms envisaged by law for the presentation of complaints, but in this case the burden of proof lies with the passenger, who consequently has to prove that the damage occurred during air transport.

The terms for presenting a complaint are as follows:
• Damage and partial loss of luggage: within seven days of consignment of luggage
• Compensation for delayed return: within 21 days after the loss of the luggage

Dates are as postmark or date of receipt for faxes and e-mails.