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ADM Policy

ADM Policy, effective as of 01apr15    
                                                                        
1. General                                                              

According to IATA RESOLUTION 850M Air Dolomiti (EN) would like to make its Agent Debit Memo (ADM) Policy transparent to all Travel Agents.     
The purpose of this document is to provide clarity regarding the procedure of issuing ADMs by Air Dolomiti.                                 
                                                                        
2. Scope

Air Dolomiti will issue ADMs to collect amounts or make adjustments to agent transactions related to the issuance of EN traffic documents, issued by, or at the request of the Agent, regardless of which Airlines are included in the itinerary of the EN traffic document. Air Dolomiti also reserves the right to impose ADM administration/penalty charges to cover the cost of ADM issuance and manual processing of incorrectly issued traffic documents.      

                                               

3. General rules                                                         

3.1
 For fares a floor limit of 01.00eur (or equivalent in local currency) applies to ADMs. For airport taxes, fees and charges a floor limit of 01.00eur  (or equivalent in local currency) applies to ADMs.
 Moreover Air Dolomiti will apply an additional  fee of 10 eur for each ADM issued.    
3.2 
Air Dolomiti  will  charge administration/penalty charges to cover the cost of ADM issuance and manual processing of incorrectly issued traffic documents as described in chapter 4.  Air Dolomiti reserves the right to apply administration/penalty charges in other cases than described in chapter 4 without prior notification to the Agents. In case of more than one mistake where an ADM penalty would apply - penalty will be levied once (the highest penalty will be applied in case of different penalty levels).                                                         
3.3 
Refunds can only be made by the Agent within one year after date of original issue.                                                   
3.4 
Disputes:                                                             
- are expected within 15 (IATA RESO 850m point 4.5) days after receiving of the ADM 
-  all disputes are to be settled by the Airline within 60 days of receipt.

 

4. Reasons for issuing ADMs   
                                           
4.1 Incorrect ticketing:                                                    
 - if a traffic document has not been issued in accordance with interline agreements or IATA RESOLUTION 852 the full IATA fare for the whole itinerary will apply;                                                  
 4.2 Fare/tax audit                                                         
-if fare/taxes /fees have been under-collected and/or a traffic document has not been issued in accordance with IATA ticketing handbook, an ADM will  be issued to cover under collection plus a penalty of eur 10.00 per ticket will  apply ( for exceptions regarding groups, please see subchapter 4.4) in  following cases:
 -wrong baggage allowance               
 -wrong/missing stopover/no stopover indicators                              
 -wrong/incomplete fare basis or wrong/missing discount information or misuse of discounts                                   
 -wrong fare amount, or shown in wrong currency                        
 -wrong/missing equivalent, if applicable, or wrong currency used           
 -wrong/missing airport taxes, fees and charges         
 -wrong total        
-wrong fare calculation, fare components incorrectly shown, wrong rate of exchange (roe)                   
 -wrong/missing tour code information, if applicable          
 -for closed package fares, where it is applicable - if hotel and/or car reservation number is not shown in the endorsements/restrictions box on the traffic document, an ADM will be issued for eur10 per traffic document;    
- wrong Reservation Booking Designator (RBD). If Agent has used wrong RBD traffic document, an ADM will be issued for the next higher applicable fare for the whole itinerary;      
 - any violation of the fare/ticketing rules including (but not limited to) stopover condition, minimum/maximum stay requirement, discounts, ticket expiry checks, refunds, seasonality checks, add-ons violations, permitted combination will result in an ADM issued for the applicable fare for the applicable fare for the whole itinerary;  
 - if traffic document has been sold/issued on Airlines/code-share flights not applicable according to fare rules, an ADM will be issued for the applicable fare for the whole itinerary;  
 - if published/closed fares intended for specific passenger types (for example, corporate/package/seamen) have been misused (for example, a corporate  fare sold to the passenger who is not a corporate), an ADM will be issued  for full IATA fare for the whole itinerary; the same applies if fares which are saleable only "in connection with another fare" have been misused; 
-if ticketing time limit as set in fare rules has not been observed, an ADM will be issued for the difference between the fare paid and applicable fare at the time of ticketing;   
                                                                          


4.3 Commission Audit                                                      
- over-claim of commission - ADM will be issued to collect the difference                                                                           

4.4 Groups                                                                                                                                     
- if fare/taxes/fees have been under-collected an ADM will be issued for the difference;          
- if the group PNR has not been booked/ticketed according to the EN group policy written in the contract signed with Agents , an ADM with Eur 10.00  penalty per PNR will be issued in following cases:    
-wrong/missing fare basis or missing/wrong discount information        
-wrong/missing baggage allowance     
-wrong/missing tour code            
-missing/wrong stopover/no stopover indicators     
  -wrong fare amount, or shown in wrong currency   
 -wrong/missing equivalent, if applicable, or wrong currency used     
 -wrong/missing airport taxes, fees and charges   
 -wrong total           
 -wrong/missing tour code information           
 -misuse of commission                                                 
 -if issuing MCO/VMPD for group final payment fare and taxes are             
 not shown separately      
                                                                             
 4.5 Refunds                                                                
- in case of over-claimed refunds; double refunds in BSP Link/manual refund an ADM will be issued to cover the difference;      
 - when a full refund has been made but the Agent has failed to cancel the flight segments before departure an ADM will be raised for the full applicable fare plus applicable airport taxes, fees and charges in the respective cabin class;     
 - in case of erroneous reporting of refunds (for example, total for the the refund is correct, but fare/taxes/fees are wrong )- an ADM with penalty eur 10.00  will be issued per refund transaction; EMD, VMPD, VMCO  and  penalty fee are not refundable.
                                                                      
 4.6 exchange/reissue                                                                                                          
 -rebooking  and other fees must be collected on VMCO/VMPD/EMD with exceptions in some markets. Fare difference, if any, has to be collected and shown on new ticket;
 - if in case of exchange or reissue the fare/taxes/fees have been under-collected or not collected, an ADM will be issued for the difference;          
 - if time limits (where applicable) for date/time/flight change have not been observed - a penalty fee of eur10.00  will be applied for each ticket;                                                               
 - if exchange/reissue has not been performed according to IATA ticketing handbook (for example, fare calculation not changed in case of exchange/reissue or fare difference collected on MCO/MPD) an ADM with penalty eur10.00   per ticket will be issued;                  
 -if a non-changeable ticket has been changed a penalty ADM will be issued for eur 10.00   and in addition cost of the applicable fare plus YQ tax available at the time of such change;  
-if fare basis doesn’t match with the booking class an ADM will be issued for  eur10.00  per refund transaction. 
-the reissue is correct, but fare/taxes/fees/penalty are wrongly shown - an ADM will be issued for eur10.00 per refund transaction. 
- the reissue is correct, but CP code was insert instead of DU - an ADM will be issued for 50.00eur per exchange/reissue transaction.

4.7 segment removal                                                
                                                                  
- whenever EN changes the advice code of EN segments to HX/NO/UN/UC no later than 48h before departure and these segments are not removed before departure, Air Dolomiti will charge the amount of eur 15.00 per segment for all non-removed segments;                                                          
- churning - any action aimed to bypass ticket time limit, for example, booking several times the same segment for the same passenger will result in ADM with eur10.00  per segment per PNR for each passenger, multiplied with times booked;                 
                                                      
4.8 No show situations                                             
                                                                   
- whenever an active EN segment with action code HK/TK/KL is still present after departure without a valid ticket, ADM will be raised for the full fare of the applicable cabin class;                    
- whenever a fake ticket number has been used an ADM will be raised for the full fare of the respective cabin class;            
                                                                   
4.9 Unreported sale                                                
- any ticket which has not been billed through BSP but was used for travel, will be charged for by ADM for the full respective fare amount of the respective cabin class;                                    
                                                                         
 4.10 Involuntary Rerouting                                              
                                                                         
 - if Air Dolomiti has been used as validating carrier in involuntary reissues caused by other Airlines an ADM will be raised for the full IATA fare for the whole itinerary;                                      
 - a penalty ADM of eur 10.00 will be issued in following involuntary rerouting cases:             
 -missing endorsement;  
 - an ADM for applicable fare for the whole itinerary will be raised in following cases:                                                        
 -if wrong fare basis has been printed on ticket;                                              
 -if fare/taxes are changed/missing;                                                             
 -if wrong fare calculation shown on ticket and involuntary indicator is missing  
 -if fare basis doesn’t match with the booking class.
                                                                        
 4.11
 Fictional point of origin or destination                           
 - if traffic document has been sold with fictional point of origin or destination to undercut fares, an  ADM will be issued for the next applicable fare for the itinerary used;     
                                                                       
4.12 applicable for airport handling offices only:                     
-when issuing excess baggage tickets a penalty of eur10.00 per wrongly issued excess baggage ticket will be collected in following cases:     
-wrong/missing ticket number;                                           
-wrong/missing date and place of issue;                                 
-wrong/missing carrier and routing;                                 
-wrong/missing excess weight information for overweight charges;         
-wrong/missing baggage designation in case of special charges;          
-wrong/missing total amount;                                            
-issued to collect non-baggage charges;                               
-additionally ADM will be issued in case of under-collection of baggage charges.                                    
                                                                       
-penalty of eur10.00 per wrongly issued FIM (Flight Interruption Manifest) will be collected on ADM in following cases:                 
-wrong/missing passenger name;                                          
-wrong/missing fare basis and discount code;          
-wrong/missing cabin class;                                            
-wrong/missing original ticket number;                    
-exchanged paper ticket coupon(s) are not collected;                  
-exchanged e-ticket coupon(s) are not closed;                         
-violation of interline rules;                                        
-FIM issued for id passengers;                                       
-FIM issued in case of OAL irregularities;                            
-non numbered FIM issued;                                             
ADM will be issued to cover any other losses to Air Dolomiti      
Due wrongly issued FIM.                                               
-if fare basis doesn’t match with the booking class
                       

 

5. Waiver rules                                                      
                                                                     
5.1 A written authorization must be given by the Airline to avoid ADM;                                                                                                                              
5.2 Verbal authorizations will not be accepted as a valid reason for an ADM dispute;                      
Air Dolomiti will only issue one ADM in relation to the same original traffic document, if different, unrelated charges apply. This does not apply when an ADM is cancelled and raised again for the same  reason but a different amount.                                                                                                                
Air Dolomiti will only include more than one transaction of any ADM if the reason for the charge is the same, details will be provided in the ADM.  
If an Agent disputes an ADM after it has been included in the BSP Settlement, Air Dolomiti will:                                                                                                                   
-investigate and communicate a decision on the dispute within 60  days from the date of receipt. 
-in situation where the Agent has supplied insufficient information 
-to support the dispute or the Airline decision is subject to further commercial consideration, 
Air Dolomiti will communicate the decision no later than 2 months from receiving the dispute.                                                                
                                                            
6. CONTACT DETAILS         

Organisation AIR DOLOMITI
Name Michela Bighellini
Address Via Paolo Bembo 70
Postcode 37062
Country Italia
Telephone +39 045 8605211
E-mail address (if more than one, the first one must be the 'primary'): ufficiorevenue@airdolomiti.it